Sabio has secured a contract to deliver support for Greater Manchester Police Contact Centre advanced Workforce Management (WFM) solution.
Greater Manchester Police (GMP) is one of the largest forces in the UK and uses an Impact 360 Workforce Management solution from Verint deployed by Sabio to help meet SLAs and KPIs. The Force currently handles around two million calls and 900,000 incidents annually.
Sabio’s support team has over 15 years’ experience in delivering and supporting critical contact centre and communications solutions from vendors such as Verint, Avaya and Nuance. The company’s support staff are on hand to deliver proven support, with full 24x7x365 coverage against first, second and third line support activities, a 100% SLA for P1 and P2 incidents, 97% remote resolution and an impressive 93% of all incidents resolved in house. Sabio’s Support offering ranges from initial break fix activity, through to more comprehensive remote or onsite Managed Services.
Sabio Director Adam Faulkner, e
xplained,
“Sabio has been a Verint partner since 2000, so we’re able to support Greater Manchester Police with a particularly high level of specialist expertise,”
“We look forward to helping them extract the maximum value from their WFM solution as they continue to optimise their contact centre resourcing through the application of their intelligent WFM strategy.”
Additional Information
Greater Manchester Police; Greater Manchester Police (GMP) is one of the UK’s largest police forces, serving more than 2.5 million people and covering an area of almost 500 square miles.
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