Lloyds Banking Group have confirmed that their Warrington Contact Centre, handling their telephone banking service, will close with the loss of 180 jobs with further 120 staff being offered relocation to the Group’s Speke in Liverpool.
In a statement Lloyds Banking Group said, “As part of the Group’s simplification programme set out in its 2011 strategic plan, we have reached the decision to close Warrington Contact Centre, leading to around 180 role reductions, with around 120 roles also moving to nearby Speke, in Liverpool.
“Telephone banking call volumes are falling as digital banking usage continues to grow, and we are refocusing the business to reflect these changes in our customers’ habits, while ensuring we maintain our high standards for those who wish to continue using our telephone banking systems by bringing our telephone banking colleagues together at fewer, more specialised sites.
David Mowat MP added: “It is very disappointing and a reminder that the majority of bank employees do not work in the city of London. I have spoken to Lloyds today and made clear that they should do everything possible to avoid compulsory redundancies at the Warrington site.”
Unite national officer Rob MacGregor said: “This is the third tranche of job losses since the beginning of the year and is in danger of sending staff morale to an all time low.
“The closure of the Warrington contact centre will hit the local economy and risks damaging customer service. Lloyds staff have worked hard since it was bailed out by the taxpayer to make the bank a success. Their reward has been continual uncertainty and attacks on their pensions.
“Lloyds needs to give its workforce stability and guarantees of no compulsory redundancies. Only then will the bank be able to live up to its motto to ‘Make Britain Prosper’.”
Additional information
For additional information visit the Lloyds Banking Group Website
