Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has today announced it has been approved as a supplier for UK Government’s latest G-Cloud framework, G-Cloud 10. Acceptance means the full portfolio of Genesys cloud solutions, including the PureEngage™, PureConnect™ and PureCloud® platforms, as well as Genesys Professional Services, are available to the public sector across the UK via G-Cloud 10.
Shahzad Ahmad, vice president, Cloud Competence Center and Data Privacy for Genesys said,
“Providing the best-possible customer experience with maximum efficiency is clearly a major priority for the public sector. We continue to invest in meeting the security and quality standards set forth by the UK government so more public sector organisations can accelerate their adoption of industry-leading omnichannel cloud contact centre offerings from Genesys.
“We are already working with public sector organisations to help them make outstanding customer service a daily reality. Achieving G-Cloud approval gives our public sector customers an added layer of assurances that with Genesys, they can provide service that is both outstanding and secure.”
G-Cloud 10 helps to streamline procurement of cloud-based information technology solutions and services for central government, local councils and other public sector bodies. Created through a partnership between the Crown Commercial Service and the Government Digital Service, G-Cloud 10 is a component of the UK Government’s Digital Marketplace.
Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.