Route 101 Awarded Contact Centre Contract By DWP

Route 101 Awarded Contract By The Department for Work And Pensions To Transform UK Citizen Services,…

French CX Leaders Embrace AI Revolution

French CX Leaders Embrace AI Revolution as Sabio’s Disrupt Makes Sold-Out Paris Debut Inaugural event showcases…

Webinar: How Conversational Intelligence Turns Conversations into Insight

Every day, contact centres handle hundreds (sometimes thousands) of customer interactions. But many of those conversations…

Empowering Agents with AI: A Vision for Future of Customer Support

Empowering Agents with AI: A Vision for Future of Customer Support within the Contact Centre –…

Transforming Customer Service Automation With AI Agents

Transforming Customer Service Automation in the contact centre with AI Agents – Business Systems White Paper…

Avaya Triage Week – Talk to the People who know Avaya inside out

Avaya Triage Week – Talk to the people who know Avaya inside out – No sales…

Ventrica Launches Ventrica Digital to accelerate CX Transformation

Ventrica launches Ventrica Digital to accelerate CX transformation with Zendesk New division combines expertly managed Zendesk…

Graia – Where AI Listens, Understands & Responds with Empathy

Graia Launches New Era of Customer Support Where AI Listens, Understands and Responds with Empathy Bulb…

ECCCSA Awards – Early Bird Entry Ends Soon

Just a quick reminder that the early bird offer ends this week on Saturday 7th June…

Survey Finds 60% of Contact Centre Agents Fail to Promote Self-Service

Gartner Survey Finds 60% of Contact Centre Agents Fail to Promote Self-Service – Agents Play a Pivotal…

Telmore Saves 400 Hours/month with AI-driven Conversational Intelligence

Telmore, a leading Danish telecom provider, serves customers across mobile, internet, and streaming services. With 80…

Nationwide Investment into Virgin Money Creates Contact Centre Jobs

Nationwide, who took over Virgin Money in October 2024 for £2.9bn, are to create 370  new…

IPI signs new partnership with QPC

IPI signs new partnership with QPC – The new agreement will expand reach of IPI’s Cloud…

Steps to Future-Proof Customer Experience for the Age of Agentic AI

Steps to Future-Proof Customer Experience in the contact Centre for the Age of Agentic AI explains…

How an API-First Design Empowers Cloud Contact Centres

How an API-First Design Empowers Cloud Contact CentresEnghouse Interactive Ben Levy, President, Enghouse Interactive The landscape…

Make every call count: Jabra launches Engage AI Complete

Make every call count: Jabra launches Engage AI Complete, the human-focused AI software for contact centres…

The State of UK Business Process Outsourcing

The State of UK Business Process Outsourcing: Technology, AI, and Growth Strategies BPOs are looking to…

Sabio Distrupt: CX Leaders Showcase AI Innovation & Transformation Success

Industry giants in customer experience (CX) converged on London this week (Tuesday, May 20th) for Disrupt…

SVL Business Solutions & Bluecrest Unite to Drive CX

SVL Business Solutions & Bluecrest Unite to Drive AI-Enabled Customer Service Excellence  – contact centres  –…

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