Understanding Customers & Recognising Vulnerability in Contact Centres

The continued cost of living crisis is expected to affect consumers over the course of the…

Benefits of Conversational IVR Programming in the Contact Centre

A recent survey a staggering 35% increase in inbound call volumes across the nation’s contact centres…

Avaya & International Avaya User Group Unveil CX Force Awards

Avaya and International Avaya User Group Unveil CX Force Awards 2024: A New Era of Customer…

What Will The Customer Service Partner Of The Future Look Like?

What is the future for customer service outsourcing? Sensée has certainly shaken things up in the…

The Truth about AI for Self-Service & Agent Assistance

The use of AI-enabled chatbots has dropped the cost of a web chat by more than…

Unlocking Customer Experience Potential with Avaya Experience Platform (AXP)

Unlocking Customer Experience Potential with Avaya Experience Platform (AXP) Over the past year, Sabio Group has…

iCXperience, UK Contact Centre Group Aim for £100m Turnover

The acquisition of Woven Group, accelerates iCXperience, the UK’s largest Privately Owned Contact Centre Group towards…

Sigma Connected & BMet Mark 8 Year Jobs Partnership Success

Two West Midlands organisations behind an award-winning jobs and skills partnership have marked eight years of…

Consumers Likely to Stay with a Bank Due Good Customer Service

UK consumers more likely to stay with a bank because of good customer service than move…

Sweaty Betty Smashes Customer Experience Goals

Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio…

North East Contact Centre Awards Appoints New Head Judge

The highly acclaimed North East Contact Centre Awards (NECCA) has appointed a new head judge for…

Everything you Need to Know About Occupancy & Utilisation

Everything you need to know about Occupancy & Utilisation – New contact centre wfm eBook from…

Moneypenny CEO Receives the Royal Treatment

Joanna Swash, Group CEO of Moneypenny was appointed an OBE in the King’s Honour’s List for…

Compliance, Risk & Best Practice in the Contact Centre

Compliance, Risk and Best Practice in the contact centre – Download the new white paper from…

Five9 Continues Growth, Surpassing Revenue Records

Five9 Continues Growth, Surpassing Revenue Records with Industry-Leading AI Innovations, International Expansion, and Partner Acceleration Five9…

Calabrio Celebrate International Women’s Day 2024

International Women’s Day is March 8th March 2024. Imagine a gender equal world. A world free…

Sabio Disrupt 2024: Where AI Meets CX…and Obama joins Steve Jobs!

Sabio Disrupt 2024: Where AI Meets CX…and Barack Obama joins Steve Jobs! Joe O’Brien, Head of…

Sigma Connected Adopts Encoded Agent Assisted Payments

Sigma Connected Adopts Encoded Agent Assisted Payments through its contact centre to further enhance both security…

Cloudlinx Bolsters Its CX Portfolio with Content Guru storm

Cloudlinx Bolsters Its CX Portfolio with Content Guru’s storm® Platform Content Guru, a leading global provider…

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