Five9 Named a Leader in the 2023 Magic Quadrant for Contact Centre as a Service
Five9 have announced that it has been positioned by Gartner as a Leader in the 2023 Magic Quadrant for Contact Centre as a Service for its offering, the Five9 Intelligent CX Platform. The evaluation was based on specific criteria that analysed the company’s overall completeness of vision and ability to execute.
The Five9 Intelligent CX Platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences. The cloud-native, multi-tenant, scalable, reliable, and secure customer interaction platform includes contact centre; omnichannel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology and partners to more than 2,500 organisations worldwide.
Mike Burkland, Five9 CEO and Chairman, commented,
“We are honoured to be recognised by Gartner as a Leader in Contact Centre as a Service,”
“We believe this recognition is a testament to the dedication of our team, the strength of our platform, and our relentless pursuit of innovation.
We believe this milestone reflects that we continue to be on the right path, and we remain steadfast in our mission to deliver joyful CX and better business outcomes.”
The Five9 Intelligent CX Platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences and empowering agents. Our cloud-native, multi-tenant, scalable, reliable and secure platform includes contact center; omni-channel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, partners and technology to more than 2,500 organizations worldwide. Through this combination, Five9 supports customer needs from Day 1 to forever and delivers on our customer commitment: “We keep our CX promise, so you can keep yours.”
For additional information on Five9 view their Company Profile
Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct. The research enables organisations to get the most from market analysis in alignment with their unique business and technology needs.
