The finalists of the UK National Contact Centre Awards 2026 have been revealed by organisers CCMA (Contact Centre Management Association).
Recognised as the most prestigious awards programme celebrating the UK contact centre industry, this year’s winners will be crowned at the highly anticipated awards night at Old Billingsgate in Central London on Monday 22 June 2026.
Leigh Hopwood, CEO of CCMA. said,
“Congratulations to all of this year’s finalists, Each nomination represents a moment of reflection, showcasing dedication, innovation and impact in contact centres throughout the UK. While not everyone can progress to this stage, being nominated alone should be celebrated as a significant achievement and something to be incredibly proud of.”
She continued: “The stories shared through this year’s entries highlight the vital role our industry plays in supporting customers, communities and colleagues alike. From operational excellence to deeply human moments of care, the breadth and depth of work demonstrated has made the judges’ task incredibly challenging. We wish all finalists the very best as they move into the next stage of the process!”
The 2026 finalists represent a diverse cross-section of the industry, spanning organisations of all sizes and sectors, including AQA, British Gas, Caravan and Motorhome Club, Doctor Care Anywhere, Dunelm, DVLA, Easyjet Holidays, Hidden Hearing, HSBC, Linaker, ManyPets, McDonald’s, Santander, Serco, So Energy, TUI and VodafoneThree, alongside many more.
From agile SMEs to globally recognised brands, the programme continues to reflect the scale, resilience and innovation of the UK’s contact centre community. With returning winners aiming to retain their titles and new entrants bringing fresh ideas to the table, the competition keeps getting stronger.
Tracy Kellaway, a Head Judge and Executive Director for Global Consumer Care Operations at Estée Lauder Companies, added:
“The quality of entries this year has been tremendously high, reflecting the ongoing evolution and importance of the contact centre industry.”
“For those who have made it through as finalists, this is a fantastic achievement and a chance to showcase the very best of what you can do. For those who didn’t progress, your efforts should not go unrecognised, the level of work across the industry is truly impressive.”
Kate Knowles, Services Director at CCMA, said,
“Now the next phase of the programme begins,”
“Our judges will be meeting individual finalists and hearing directly from teams and organisations as they present their stories. This stage is a unique opportunity for finalists to bring their entries to life, demonstrating the passion, expertise and commitment that underpins their work every day. With standards continuing to rise year-on-year, it’s set to be an inspiring and highly competitive process.”
The winners will be revealed at the Awards Night on 22 June at Old Billingsgate in Central London. Set against the iconic London skyline, the evening will bring together the industry to celebrate excellence, share success stories and recognise the individuals, teams and organisations driving the sector forward.
Craig Pumfrey, VP of Marketing at Sabio, reflected on the significance of this year’s awards:
“Our industry is being reshaped in real time, driven by innovation, resilience and an unwavering focus on customer experience. What makes these awards so special is the opportunity to shine a light on the people and teams leading that change.”
“Congratulations to all those recognised, we’re looking forward to bringing everyone together to celebrate in June.”
All this year’s finalists can be found by Clicking Here
Organised by the CCMA (Contact Centre Management Association), the UK National Contact Centre Awards (UKNCCA) are in their 31st year. They are the most respected awards programme in the UK contact centre industry.
The robustness of the judging process means that not only do the right individuals, teams and organisations win, but the process gives so much back to those that enter. From simply being told you’re being nominated into these prestigious awards, through to the reflection needed to put together the nomination form, to the learning and development opportunity when meeting the judges.
Given all the judges are senior leaders from across the industry who have years of experience leading contact centre operations, their insight, questions and feedback can be an essential part of your development programme. With a clear judging criterion in place for nominations to work towards and for the accredited judges to assess against, not only are these awards credible and uphold the greatest integrity, but they are also designed to support leaders raise the standards of our industry.
Open to all contact centre operations based in the UK, and members of the CCMA can enter as part of their membership.
For additional information on ther awards visit their Website
