Customers are ready for channel shift, but only on their own terms, says Aspect Software research…
Category: – Industry News
Industry news from the UK contact centre industry
Jabra Analytics Partnerships for Data-Driven Productivity
Jabra unveils new analytics partnerships for enhanced data-driven productivity Jabra’s ‘Customer-First’ approach enhances corporate efficiency with…
CallMiner Eureka Visualize for Contact Centres
CallMiner Visualise Powered by Tableau® Enriches Speech Analytics Insight with Graphical Impact Explore, discover and visually…
Consumers Love Messaging Hate the Experience
Consumers Love Messaging for Customer Service But Hate its Experience Silo YouGov survey of US and…
Unlocking Conversations With AI Speech Analytics
8×8 Unlocks Business Insights From Every Conversation With AI-Based Speech Analytics for the Entire Organisation 8×8…
Eight New Contact Centres Rely On Noetica Synthesys
Eight Contact Centres in UK, US and South Africa Replace Enterprise PBX with the Noetica Voice…
Serenova Strong Market Traction with Quality Management
Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimisation (WFO) provider, is experiencing significant industry adoption…
Teleperformance Win Outsource Contact Centre Contract
Teleperformance has announced that it has secured a contact centre outsource contract supporting the Construction Skills…
Overcoming Barriers to Five-Star Customer Service
Many contact centres are held back by poor image, a reactive mindset and disjointed technology. Colin…
CardEasy wins ‘PCI Award for Excellence’ Award
CardEasy wins third ‘PCI Award for Excellence’ in a row for its successful deployment with global…
NICE – Customer Excellence Awards Programme
NICE Launches 2019 EMEA Customer Excellence Awards Programme – Programme will recognise organisations demonstrating excellence and…
Speakers Announced for UC EXPO 2019!
UC Expo – Europe’s Largest Unified Communications and Collaboration Event! First Speakers Announced! We’re excited to…
Nominations Close For National Contact Centre Awards
Nominations close for 2019 UK National Contact Centre Awards – 25% increase in entries compared to…
Charities Boosted by Contact Centre Donation
Mayor of Sunderland Charaties Boosted by Contact Centre Donation The North East’s contact centre industry presented…
Welsh Contact Centre Forum – The Winners Are…
These are the best contact centres in Wales as comedian Katherine Ryan crowns champions in £650m…
Pets at Home Deploy Intuitive CX Technology
Pets at Home to deploy intuitive CX technology to bolster overall customer satisfaction – Real-time feedback…
Two New US patents To Be granted for Eckoh
Two new US patents to be granted – Further validation of Eckoh’s continued innovation in contact…
150 Jobs Created at ResQ Contact Centre
ResQ, the Outsource contact centre company, has announced that it is to recruit 150 additional staff…
CallMiner Launch Customer Experience Solution
New CallMiner Customer Experience Solution Pack Speeds CX Insight from Unsolicited Feedback Speech Analytics Voice of…