Will Data Security Hold Back Remote Contact Centre Working? – Take part in the research conducted…
Category: – Reports/Surveys
Contact Centres Face Workforce Gaps as CX Becomes Complex
Five9 Study Finds Contact Centres Face Workforce and Technology Gaps as Customer Service Becomes More Complex…
Contact Centre Agents Want Employers to Offer Hybrid Working
Study of 200 UK-based contact centre advisors reveals that the majority want to split their time…
How Has the Pandemic Affected UK Customer Experience?
The 2021 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
The 2021 UK Customer Experience Decision-Makers’ Guide
ContactBabel is now researching “The 2021 UK Customer Experience Decision-Makers’ Guide”. Survey participants will be sent…
Nuisance Calls and Texts Tumbled 20% in 2020
Nuisance calls and texts tumbled 20% in 2020, Quadient Freedom of Information request reveals Complaints to…
What contact centre advisors Want From Hybrid Working
CCMA contact centre research reveals what contact centre advisors really want from hybrid working The majority…
Contact Centres Require Human Touch to Function in Hybrid World
Contact centres require human touch to function in a hybrid world, new research reveals Contact centre…
Contact Centre Agents Feel ‘Let Down’ by Lack of Information
Majority of contact centre agents feel ‘let down’ by lack of information when handling customer enquiries,…
Contact Centre Research Industry at Turning Point
Evolution of the Contact Centre research reveals an industry at a turning point – Latest research…
Is your contact centre ready to win with the customers of 2021?
Is your contact centre ready to win with the customers of 2021? In 2020, Vonage surveyed…
Remote Working of Contact Centre Staff – Take the Survey
The huge rise in remote working of staff, to include contact centre agents, has meant that…
Financial Services Wasting Millions in Call Volumes
Financial services sector wasting millions in unnecessary call centre volumes A new research report from Go…
Evolution of Contact Centres Raises Important Questions
CCMA’s Evolution of the Contact Centre research raises important questions for contact centre leaders The CCMA…
Contact Centres Are Increasing Investment in Digital Channels & AI
Contact Centres Are Increasing Investment in Digital Channels and Artificial Intelligence for Enhanced Customer Experiences Annual…
Take Part in a 3 Minute Contact Centre Headset Survey
Take part in a 3 Minute Contact Centre Headset Survey – Win Wireless Headsets – UK…
The Contact Centre As A Premium Sales Channel
Consumers willing to pay more for insurance if phone experience can match online Survey by ResponseTap…
The UK Contact Centre Decision-Makers’ Guide
With insights built on hard data, the 18th annual edition of “The UK Contact Centre Decision-Makers’…
CX Response to COVID-19. Read the Report
New report reveals how COVID-19 transformed consumer behaviour and how CX teams are responding. Sabio has…