An Enhanced Reputation of the Contact Centre Industry: 70% of Agents Would Recommend Their Job to…
Category: – Recruitment
Azamara Dedicated Contact Centre Drives up Cruise Bookings
Azamara Cruises has announced a massive 67 per cent increase in trade and consumer booking conversions…
H&M Announce Closure of its Edinburgh based Contact Centre
Global fashion retailer H&M has confirmed that they are to close its Edinburgh based contact centre…
Content Guru’s Headcount Hits Continued Double-Digit Growth In 2024
Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact center solutions,…
CV Formatting Tips for Contact Centre Professionals
Dialling Up Your Potential: CV Formatting Tips for Contact Centre Professionals Making yourself stand out among…
Employee Rights Bill: Impact on Workforce Planning in Contact Centres
The new Labour government in the UK has introduced an Employee Rights Bill aimed at strengthening…
Avaya Appoints Alison Hastings to Lead European Channel Business
Avaya have announced that it has appointed Alison Hastings as European Channel Lead. In this new,…
Moneypenny & VoiceNation Appoint US Head of Marketing
Moneypenny and VoiceNation, leading virtual receptionist and phone answering providers, have appointed a new US Head…
Calabrio Announces Appointment of Dave Rhodes as Chief Executive Officer
Calabrio, the workforce performance company, today announced the appointment of Dave Rhodes as Chief Executive Officer…
Severn Trent Announces New Customer Contact Centre in Leicester
Severn Trent Announces New Customer Contact Centre in Leicester creating 40 New Jobs Severn Trent has…
Calabrio Announces Appointment of Robert Rivera as Chief Sales Officer
Calabrio, the workforce performance company, today announced the appointment of Robert Rivera as Chief Sales Officer…
Forward Emphasis International Appoints New CEO
Forward Emphasis International Appoints New CEO Paula Kennedy Garcia Appointed to Lead the Organisation into Its…
British Gas to Boost Workforce with Contact Centre Apprentice Scheme
British Gas will be hiring and training new apprentices to boost its customer facing teams and…
HUC’s NHS 111 Peterborough Based Contact Centre Goes Live
HUC’s new NHS 111 contact centre in Peterborough officially opened by the Lord-Lieutenant of Cambridgeshire, Mrs…
NRG & Greenbean Announce Strategic Leadership Promotions to Fuel Growth Plans
NRG and Greenbean Announce Strategic Leadership Promotions to Fuel Ambitious Growth Plans NRG and Greenbean, leaders…
Avaya Announces CEO Leadership Transition
Avaya Announces CEO Leadership Transition — CEO Alan Masarek to Retire at Year End; Current Board…
Practice Plus Group NHS 111 Contact Centre Moves to North East
Practice Plus Group NHS Contact Centre 111 moves into the North East NHS 111 is moving…
IPI Awarded Highest Possible Employer Rating by Best Companies
IPI awarded highest possible employer rating by Best Companies – Three-star rating based on employee feedback…
Avaya Continues Leadership Team with Appointment of Chief People Officer
Avaya Continues Leadership Team Transformation with the Appointment of a Chief People Officer Kamilah Thomas Brings…