2,000 Jobs at Risk at Sky Contact Centres

Sky, the owner of Sky News, has announced 2,000 jobs at its contact centres are at…

Business Systems Ltd appoints Andrew Jacobs as Managing Director

Business Systems Ltd has announced the promotion of Andrew Jacobs to Managing Director. Andrew will lead…

Contact Centre Outsourcer Uniquely announces over £20m Investment & 300 Jobs

300 new contact centre jobs are set to be created by Irish-owned company Uniquely in Birmingham,…

Wordwatch appoints William Davenport as Managing Director

Wordwatch, a leading provider of communications governance and archiving solutions, is today announcing the appointment of…

Calabrio Appoints Carl Gillert as Chief Financial Officer

Calabrio Appoints Carl Gillert as Chief Financial Officer to Drive Financial Strategy and Growth Calabrio, the…

CC33Global plans AI recruitment drive following £1m investment

Contatct centre outsourcer, CC33Global is set to launch a new AI development team comprising up to…

Beko Europe Starts Recruitment Drive for Contact Centre Staff

Beko Europe Starts Recruitment Drive for extra staff at its Peterborough based Contact Centre. Beko, which…

70% of Contact Centre Agents Would Recommend Their Job to Others

An Enhanced Reputation of the Contact Centre Industry: 70% of Agents Would Recommend Their Job to…

Azamara Dedicated Contact Centre Drives up Cruise Bookings

Azamara Cruises has announced a massive 67 per cent increase in trade and consumer booking conversions…

H&M Announce Closure of its Edinburgh based Contact Centre

Global fashion retailer H&M has confirmed that they are to close its Edinburgh based contact centre…

Content Guru’s Headcount Hits Continued Double-Digit Growth In 2024

Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact center solutions,…

CV Formatting Tips for Contact Centre Professionals

Dialling Up Your Potential: CV Formatting Tips for Contact Centre Professionals Making yourself stand out among…

Employee Rights Bill: Impact on Workforce Planning in Contact Centres

The new Labour government in the UK has introduced an Employee Rights Bill aimed at strengthening…

Avaya Appoints Alison Hastings to Lead European Channel Business

Avaya have announced that it has appointed Alison Hastings as European Channel Lead. In this new,…

Moneypenny & VoiceNation Appoint US Head of Marketing


Moneypenny and VoiceNation, leading virtual receptionist and phone answering providers, have appointed a new US Head…

Calabrio Announces Appointment of Dave Rhodes as Chief Executive Officer

Calabrio, the workforce performance company, today announced the appointment of Dave Rhodes as Chief Executive Officer…

Severn Trent Announces New Customer Contact Centre in Leicester

Severn Trent Announces New Customer Contact Centre in Leicester creating 40 New Jobs Severn Trent has…

Calabrio Announces Appointment of Robert Rivera as Chief Sales Officer

Calabrio, the workforce performance company, today announced the appointment of Robert Rivera as Chief Sales Officer…

Forward Emphasis International Appoints New CEO

Forward Emphasis International Appoints New CEO Paula Kennedy Garcia Appointed to Lead the Organisation into Its…

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