Companies reminded of fragile consumer trust ahead of GDPR introduction warns Baringa Partners The majority (64%)…
Category: – PCI DSS/GDPR
CallGuard Wins Second PCI Excellence Award for Eckoh
Eckoh plc, the global provider of secure payment products and customer contact solutions, has for the…
PCI Pal Urges Contact Centres to Stop Capturing Card Data
PCI Pal urges firms to stop capturing payment card data to limit future risk Data breaches…
Locus H2O Removes PCI risk from Omni-Channel Contact Centre
Locus H2O Wireless removes PCI risk from omni-channel contact centre A four week integration with TokenEx…
NICE Release GDPR Compliance Solution for Contact Centres
NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centres The solution simplifies the implementation of…
How Contact Centres Can Stop Payment Discrimination
How contact centres can stop payment discrimination – Matt Bryars, CEO and Co-Founder at Aeriandi Payment…
DTMF Payment Solution For The Contact Centre
DTMF payment solution for the contact centre using Syntec’s CardEasy payment solution Using Syntec’s patented CardEasy…
Syntec – A Guide To PCI DSS in The Contact Centre
This eBook is a collection of blogs from Syntec’s website since 2014 and provides a comprehensive…
PCI DSS: 3 Surprises from the latest contact centre report
PCI DSS: 3 Surprises from the latest contact centre report – Robert Crutchington at Encoded takes…
Eckoh Celebrates PCI DSS Speech Payments with Premier Inn
Eckoh celebrates four years of PCI DSS compliant speech payments with Premier Inn According to research,…
Safeguarding your Contact Centre against Employee Misconduct
Safeguarding your Contact Centre against employee misconduct – Jane Goodayle, Marketing Director, PCI Pal With the…
Work to be done Before UK SMEs Fully Prepared for GDPR
Much work still to be done before UK SMEs fully prepared for GDPR according to Close…
70% of Contact Centres Still Read Sensitive Data Aloud
70 per cent of contact centres require customers to read sensitive data aloud, increasing security risks…
Aeriandi Add Recognition to Suite of PCI Voice Services
Aeriandi Adds Automatic Speech Recognition to its Suite of PCI Compliant Voice Services Award-winning secure voice…
The Scary Truth of Customer Security in the Contact Centre
Facing up to the scary truth of customer security in contact centres Thomas Rodseth, VP of…
Almost 1 in 7 companies still without a plan for GDPR
Latest DMA research reveals increase in preparedness, but a concerning minority of companies seemingly without a…
Pause and Resume is Dead in the Contact Centre
Pause and resume is dead in the contact centre – Simon Beeching Syntec We ran a…
Businesses Are Not Ready for New GDPR Data Laws
A survey by leading law firm Blake Morgan has revealed nine out of 10 businesses have…
EU Data Law is Changing. Is your Contact Centre Ready?
EU data protection law is changing…. is your contact centre ready? By Craig Marston, Director of…