NiCE Advances the Future of AI-First Customer Experience within the contact centre with ServiceNow – By…
Category: Editorial Category
The UK is a Nation of Experience Sharers & Email Enthusiasts
New Research Highlights the UK is a Nation of Experience Sharers and Email Enthusiasts according to…
CallCare Secures Contract with Rochdale Borough Council
CallCare Secures Contract with Rochdale Borough Council to Deliver Out-of-Hours Contact Centre Services CallCare has been…
8×8 Extends 8×8 Platform for CX
8×8 Extends 8×8 Platform for CX with AI, Analytics, Authentication, and Integration Capabilities New Capabilities Address…
Azamara Expands UK Operations with New HQ & Contact Centre
Azamara Cruises has announced a significant expansion of its UK operations, marked by the opening of…
Premier CX Partners with HiringBranch to Transform Contact Centre Recruitment
Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment. By combining contact centre expertise…
6 Ways to Improve Public Sector Citizen Experience
6 Ways to Improve Public Sector Citizen Experience Public sector organisations are facing increasing demand for…
Capita celebrates success at CCA Excellence Awards 2026
At the CCA Excellence Awards 2026, Capita’s contact centre division had a highly successful night, securing…
HM Revenue & Customs Awards Capgemini Contact Centre Contract
HM Revenue & Customs has selected Capgemini as the lead supplier for a £600m contract to…
TP Secure 3-Year ScotRail Contact Centre Outsource Contract
TP appointed by ScotRail to deliver multi-channel customer contact services TP has been awarded a new…
Why Fixing the Contact Centre Won’t Fix Your Customer Experience
Why Fixing the Contact Centre Won’t Fix Your Customer Experience – Richard Higginbotham, Product Marketing – Intelligent Automation…
How European Organisations Are Redefining the Contact Centre Approach to Sales
New ECCA Research Reveals How European Organisations Are Redefining the Contact Centre Approach to Sales Visionary…
Synthflow AI & 8×8 Enter Strategic Partnership
Synthflow AI & 8×8 Enter Strategic Partnership To Deliver Next-Generation Agentic AI in contact centres ,…
Contact Centre Leaders say the same thing: Telephony volumes will fall….
Year after year, contact centre leaders say the same thing: telephony volumes will fall. In the…
CCA Global Excellence Awards 2026 Recognise Customer Experience Leaders
Leading organisations from across the UK have been recognised for excellence in customer service and experience…
Cirrus Named as NiCE UK&I AI Partner of the Year
Cirrus has been named as UK&I AI Partner of the Year by NiCE, the global leader…
Essent Reduces Contact Centre Technology Costs by 50%
Essent Reduces Contact Centre Technology Costs by 50% – Sabio Group delivers mission-critical cloud migration for the…
Half of Brits Struggle with Workplace Motivation during Summer
Over half of Brits struggle with workplace motivation during summer – An employee wellness report from Jukebox…
The Gulf Between Business Belief and Customer Experience
UK Businesses aren’t delivering – new report shows gulf between business belief and customer experience UK…