AI cynicism threatens loyalty: 95% of UK consumers would rather avoid chatbots, putting loyalty at risk…
Category: Editorial Category
Managed Services: The Unsung Hero of Great Customer Experience
Managed Services: The Unsung Hero of Great Customer Experience As we celebrate National Customer Service Week,…
Crucial Lack of Expertise Behind Failure of 95% of Enterprise AI Projects
Crucial Lack of Expertise Behind Failure of 95% of Enterprise AI Projects Technology limitations not to…
Medallia Reports 30% Growth in demand for its AI-Powered Experience Platform
Medallia reports more than 30% growth in demand for its AI-powered experience platform Pipeline and interest…
Netcall Secures Lancashire County Council Contract to Transform Digital Access
Netcall secures up to £4.3m Lancashire County Council contract to transform digital access with AI-powered automation…
Celebrating Innovation, Talent & Excellence – Cnect Wales Awards 2025
Celebrating innovation, talent and excellence in Wales’ customer experience industry at the Cnect Wales Contact Centre…
Understanding Technology’s Role in Supporting Retail Contact Centre Agents
The Mental Health Challenge: Understanding Technology’s Role in Supporting Retail Contact Centre Agents Stuart Dorman, Chief…
The Clock is Ticking for Housing Associations
Clock is ticking for housing associations to comply with Awaab’s Law next month, warns FourNet Digital…
The CX Emperor’s New Clothes: Why Most Organisations Are Naked Regarding CX
The CX Emperor’s New Clothes: Why Most Organisations Are Naked When It Comes to Customer Experience…
Use Technology to turn Compliance into Competitive advantage or risk falling behind
Use technology to turn compliance into competitive advantage or risk falling behind, warns FourNet AI and…
How AI is Increasing Customer Satisfaction & Efficiency
How AI is increasing customer satisfaction and efficiency – A report by MIT Technology Review Insights…
Volkswagen Group UK Redefines Customer Experience Measurement
Volkswagen Group UK redefines customer experience measurement through Medallia and Ipsos collaboration Medallia, the global leader…
ESP Group’s Partnership with Sabio Delivers Multiple CX KPI Success
ESP Group’s Partnership with Sabio Delivers Multiple CX KPI Success Digital transformation specialist proves ROI through…
AI Sparks Reshoring Boom as Brands set to Bring Customer Services Home
AI sparks reshoring boom as UK brands set to bring customer services home – Tech is…
Calabrio Unveils Future-Ready Workforce Intelligence
Calabrio Unveils Future-Ready Workforce Intelligence – Redefining Workforce Management for the AI Era Comprehensive suite of…
Content Guru ‘Exemplary Vendor’ in Six ISG Contact Centre Buyers Guides
Content Guru Named an ‘Exemplary Vendor’ in Six ISG Buyers Guides™ for Contact Centres Content Guru,…
Content Guru Named Challenger In 2025 Gartner® Magic Quadrant
Content Guru Named a Challenger In the 2025 Gartner® Magic Quadrant ™ for Contact Center as…
Noetica Supports Grass Roots Girls Football
Noetica Supports Grass Roots Girls Football as TD Shipley FC U13S Team Sponsor Noetica have announced…
Route 101 Boosts The Revel Collective’s Answer Rates up to 97%
The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with…