The journey from call centres to today’s contact centres is like watching black-and-white TV turn into…
Category: – Contact Centre Tips
Combat Employee Burnout in the Contact Centre
Three Tips to Combat Employee Burnout in the Contact Centre Life in the contact centre moves…
Screen Pops: The Underrated Tool Your Agents Need Now
Screen Pops: The Underrated Tool Your Contact Cenrte Agents Need Now as Cirrus explains The phone…
6 Keys to Exceptional Customer Communication
Mastering Messaging: 6 Keys to Exceptional Customer Communication The writing on the wall – messaging is…
Understanding AI-driven Forecasting: A Look Inside injixo Forecast
Can AI really predict the future? You’ve probably heard countless forecasting solutions claiming AI capabilities, but…
AI in Workforce Management: Separating Fact from Fiction
AI (artificial intelligence) continues to be big news. There is no shortage of opinion about whether…
Benefits of Conversational IVR Programming in the Contact Centre
A recent survey a staggering 35% increase in inbound call volumes across the nation’s contact centres…
The “Digital-first” Delusion: Is Convenience Killing UK CSAT?
The UK customer service landscape is in a state of flux. While digital-first solutions have revolutionised…
WFM ROI: How WFM Software Pays for Itself
WFM ROI: how workforce management software pays for itself in the contact centre – injixo To…
Boost Contact Centre Agent Engagement for Higher Productivity
How to boost contact centre agent engagement for higher productivity Many companies realise that happy, engaged…
How to Handle Complaints Efficiently in the Contact Centre
Complaint handling comes with the territory of working in the contact centre. It’s often the first…
How to Improve Contact Centre CX with Analytics
How to Improve Contact Centre CX with Analytics Business leaders have long identified Customer Experience (CX)…
10 Best Practices to Get the Most Out of Quality Analytics
Quality Analytics is transforming how modern contact centres operate. By leveraging AI and machine learning, these…
How Low CSAT is Eroding your Brand & Revenue
The silent revolt: how low CSAT is silently eroding your brand and revenue (and what to…
Conversational Analytics: Why is it so Powerful in Transforming
What is Conversational Analytics and Why is It So Powerful for Transforming Your CX in your…
How AI is Helping Contact Centres With Agent Stress Management
How AI is Helping Contact Centres With Agent Stress Management – This article from Cirrus highlights…
Solving 5 Common Contact Centre Challenges in 2024
Solving 5 Common Contact Centre Challenges in 2024 – Running a contact centre is no walk…
The Importance of Treating Your Customers Right
Contact centres can range from thousands of agent seats to just a few seats. When we…
Your Organisation’s Way to Productive Meetings according to Jabra
Your organisation’s way to productive meetings – Nigel Dunn, Managing Director, EMEA North, Jabra What would…