Please Interrupt Me… So We Can All Get More Work Done – Holger Reisinger of Jabra…
Category: – Contact Centre Tips
It’s a Bird… It’s a Plane… It’s Knowledge Superhero!
It’s a Bird… It’s a Plane… It’s Knowledge Superhero! By Holger Reisinger Maybe they aren’t able…
Jabra: Forget the 8-Hour Day, it’s now Work/Life Integration
Jabra Blog: Forget the 8-Hour Day. Work/Life Integration is Here to Stay according to Holger Reisinger…
Tips to Boost Agent Motivation at Christmas
Tips to Boost Agent Motivation at Christmas – David Ford of Magnetic North looks at ways…
Are We Creating Knowledge or Just Turning Out Information?
Jabra: Are We Creating Knowledge… or Just Turning Out Information? Holger Reisinger of Jabra explains the…
Christmas Peak – is your Contact Centre Prepared?
Christmas Peak – is your Contact Centre Prepared? – Karl Brough, General Manager UK, Ireland &…
Dispelling the Myths of PCI DSS
Dispelling the Myths of PCI DSS Almost a decade on from its original launch in 2006,…
The pros and cons of survey methods
The pros and cons of survey methods VIRTUATel are unusual in being capable of conducting automated…
5 Advantages of conducting surveys in real-time
5 Advantages of conducting surveys in real-time It is now well accepted that customer feedback is…
Focus on the right Speech Analytics Metrics!
Focus on the right Speech Analytics Metrics! Sabio’s Dan Whaley – User Experience Consultant discusses why…
Intelecom Survey Reveals State of the Contact Centre
Intelecom latest survey reveals the real state of contact centres; Results highlight future growth with exponential…
10 Ways to Efficiently Manage Inbound Calls
Ten of the best ways to efficiently manage inbound calls in your contact centre – Danny…
Customer Engagement Sabio Top Tech Trends
Sabio has outlined what it sees as 2016’s Top Ten trends for effective customer engagement. “Today’s…
Seven innovative ways to improve inbound call routing
Seven innovative ways to improve inbound call routing – Alex Castle of Magnetic North reveals industry…
Benefits of Reducing Contact Centre Average Handling Time
Benefits of Reducing Contact Centre Average Handling Time – So why all the fuss? – and…
Ways to Reduce AHT in your Contact Centre
10 simple ways to reduce average call handling time in your contact centre – Danny Cresswell…
IVR Six Design Tips to Improve and Save Time and Money
IVR – Six Design Tips to Improve and Save Time and Money Article By Rob Crutchington…
Contact Centre Training Tips
Customer expectations are constantly on the rise. In a contact centre, it is the job of…
10 ways to reduce average call handling time in your contact centre
In this article Danny Cresswell of Syntec suggests ten ways in which you can reduce the…