Node4 delivers fully integrated Webex contact centre for TMTI and paves the way for AI implementation…
Category: – Case Study
How AI Analysis Prevented a Costly Customer Service Mistake
How AI Analysis Prevented a Costly Customer Service Mistake: A Lesson in Looking Before You Leap…
From Discovery to Delivery: Proven Methodology to CX Success
From Discovery to Delivery: Here’s a Proven Methodology to CX Success – Angela Clarkson, Head of…
Caxton Transforms Customer Experience With Britannic
Caxton, a leading British fintech company known for delivering top-tier financial solutions for consumers and businesses…
GreenState Credit Union Selects Content Guru to Modernise CX
GreenState Credit Union Selects Content Guru to Modernise Experiences & Adopt AI-Enhanced Support within their contact…
Fire Safety Leader Extinguishes Customer Service Woes with Sabio
Fire Safety Leader Extinguishes Customer Service Woes with Sabio’s AI-Powered Analysis Solution Churches Fire & Security,…
Calabrio Transforms Mersey Care’s Mental Health Crisis Services
Calabrio Transforms Mersey Care’s Mental Health Crisis Services Background Mersey Care NHS Foundation Trust is one…
Supporting Leeds Building Society with Colleague Engagement
Supporting Leeds Building Society with Colleague Engagement through the contact centre The Challenge – With heavily…
Grands Moulins De Paris Deploys Cloud Contact Centre Solution
Grands Moulins De Paris Deploys Genesys Contact Centre Cloud Solution with Sabio Group Sabio Group, a…
Air Canada Streamline Complex Contact Centre Operations
Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations Glasgow-based…
Leading Legal Expenses Insurance Provider Dials Up Digital Transformation
Leading Legal Expenses Insurance Provider Dials Up Digital Transformation with multi-year contact centre Sabio Partnership A…
Septeo, Software Publisher, Promotes Customer Excellence with Sabio Group
Sabio is entrusted with the contact centre migration project which will enable Septeo to offer exceptional…
Kärcher Netherlands Modernise Customer Experiences Through Vodafone storm®
Kärcher Netherlands to Modernise Customer Experiences Through Vodafone storm® Kärcher Netherlands has selected Vodafone storm®…
Home Group Achieves a 20% Increase in Contact Centre Scheduling Efficiencies
Home Group achieves a 20% increase in contact centre scheduling efficiencies with Calabrio WFM via Business…
Fournet Completes Contact Centre Project for Surrey County Council
Surrey County Council switches over to innovative new communications infrastructure, in partnership with FourNet and 4C…
SVL & Clarity Business Travel: Improving the Contact Centre Efficiency
SVL and Clarity Business Travel have built a strong partnership over the past three years, collaborating…
Sabio Group Helps Topdanmark, ‘Buddy Up’ for Peak Workforce Performance
Insurance company, Topdanmark, has collaborated with Sabio Group as it takes the next steps in its…
Dutch Railways Move Contact Centre Operation to the Cloud
NICE have announced that NS (Dutch Railways), the principal railway operator in the Netherlands, has successfully…
Calabrio Supports UK Power Networks in Supporting Vulnerable Customers
Calabrio supports UK Power Networks commitment to supporting vulnerable customers via their contact centre The Customer…