Route 101 Modernises Customer Support Across Three Brands Theo Paphitis Retail Group TPRG deploys unified solution…
Category: – Case Study
loveholidays Selects Calabrio WFM to Increase Contact Centre Efficiency
loveholidays Selects Calabrio Workforce Management to Increase Contact Centre Efficiency – Robust selection process reveals Calabrio’s…
Centrepoint Upgrades Contact Centre Through Route 101 Integration
Centrepoint, the UK’s leading charity supporting homeless young people, upgrades contact centre support through Route 101…
Bromford Housing Transform CX with AI-Powered Customer Service Centre Transformation
Bromford Housing to Transform Customer Experience with AI-Powered Customer Service Centre Transformation 300+ agent Customer Service…
South Western Railway Transforms Customer Support
SWR operates over 1,500 services daily and employs more than 5,000 staff. Its Customer Contact Department…
Money Advice Trust * Elephants Don’t Forget Partner
Money Advice Trust and Elephants Don’t Forget Partner to Provide Vulnerable Customer Training Support for Financial…
ESP Group’s Partnership with Sabio Delivers Multiple CX KPI Success
ESP Group’s Partnership with Sabio Delivers Multiple CX KPI Success Digital transformation specialist proves ROI through…
Route 101 Boosts The Revel Collective’s Answer Rates up to 97%
The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with…
8×8 and Southampton FC Bridging the Gap Between Telephone and Terrace
8×8 and Southampton FC Renew Partnership to Bridge Gap Between Telephone and Terrace with cloud-based contact…
MSC Cruises Optimises Global Workforce Management
MSC Cruises optimises global workforce management for its contact centre operations with Peopleware MSC Cruises, the…
Staysure Selects NiCE to Deliver Seamless Insurance Experiences
Staysure contact centre Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone…
Cloud Contact Centres: Do they Pass the Test?
Private education in South East Asia is growing. The International Schools Database lists 98 International Schools…
Telmore Saves 400 Hours/month with AI-driven Conversational Intelligence
Telmore, a leading Danish telecom provider, serves customers across mobile, internet, and streaming services. With 80…
Food For The Poor Upgrades its Contact Centre Infrastructure
Food For The Poor Upgrades its Contact Centre Infrastructure with Web-based Platform from Noetica. Noetica has…
VoiceAbility & Sabio Launch Neurodiversity-Focused CX Solution
Breaking Down Barriers: VoiceAbility and Sabio Launch Neurodiversity-Focused Customer Experience Solution Leading voice and rights charity…
Essent & Sabio Engineer Cloud Migration to Energise Customer Experience
Powering Connections: Essent and Sabio Group Engineer Cloud Migration to Energise Customer Experience Sabio Group, the…
NICE teams up with Certified Languages International to Personalise Customer Service
NICE teams up with Certified Languages International to personalise customer service with CXone Mpower With NICE,…
NHS Shared Business Services celebrates contact centre success
NHS Shared Business Services celebrates contact centre success – Helping the NHS pay its bills can…
Wix cuts time spent on Contact Centre Agent Scheduling by 40%
Wix cuts time spent on contact centre agent scheduling by 40% with Calabrio, improving adherence and…