Working from home: a permanent option for contact centres? With the right technology and careful planning,…
Category: – Articles
Work-from-home Part of the New Normal for Contact Centres
Work-from-home to be part of the new normal for over 50 per cent of UK contact…
How Contact Centres Can Prepare For The New Normal
Covid-19 has hit a number of industries hard, to the point where the survival of even…
Why Omnichannel is Vital for Public Sector Amidst COVID-19
Why an omnichannel approach is vital for the public sector amidst the COVID-19 pandemic Martin Taylor,…
Take security seriously when getting back to work
Take security seriously when getting back to work – UK companies are being urged to take…
Checklist: Managing Work-from-Home Contact Centre Agents
White Papers & Guides: Checklist: Managing Work-from-Home Contact Centre Agents As your organisation navigates potential emergency…
The Green Contact Centre – What it means and matters
Building a greener contact centre – What it means and why it matters today Jeremy Payne,…
Workforce Planning When There’s a Global Pandemic
Workforce Planning When There’s a Global Pandemic – Aspect partner, Call Design, shares insight regarding how…
Why now is the Time of the Contact Centre Chatbot
Why now is the time of the contact centre chatbot By Steve Murray, Solutions Director, IPI…
Contact Centres after COVID-19 – No Longer Business As Usual
Contact Centres after Covid-19 – No Longer Business As Usual Edmund Ovington, VP Global Channel &…
Homeworking During COVID-19: A New World of Work
Homeworking During COVID-19: A New World of Work. Steve Mosser , Group CEO at Sensée discuesss…
COVID-19 – Rebuilding Business After the Pandemic
Rebuilding After the covid-19 Pandemic – Patrick Dennis is CEO at Aspect reflects on what businesses…
Managing Workforce Engagement During COVID-19
Managing workforce engagement during COVID-19 Craig Farley, Head of WEM Consultancy IPI Contact centres have seen…
Key Characteristics of Successful Virtual Assistants
Sabio Group, one of Europe’s leading independent customer experience and contact centre innovators, has highlighted what…
Contact Centres Maintain Human Connections in Crisis
Contact Centres Maintain Human Connections in Times of Crisis In times of crisis, like right now,…
Homeworking in the Contact Centre Industry During COVID-19
Homeworking in the contact centre industry: why balance will be key in future flexibility COVID-19 has…
Real-Time Adherence – Help You Manage Your Workforce Remotely
Real-Time Adherence – A Key Ingredient To Help You Manage Your Workforce Remotely With Contact Centres…
Manage Remote Contact Centre Agents During COVID-19
How To Manage Remote Contact Centre Agents During the COVID-19 Outbreak As the nation reacts to…
You don’t get a second chance to make a first impression
This week I had an enjoyable meeting with a much valued client where we discussed staff…