UK workers claim to be more productive at home according to research conducted by Jabra –…
Category: – Articles
Lessons Learned from COVID-19 for Contact Centres
Contact centre resilience – 5 lessons learned from COVID-19 In the words of Elvis, we’re ‘all…
Is Remote Working the Way Forward for the Travel Industry?
Could Remote Working Point a Way Forward for the Travel Industry? Nino Reina, Business Development Manager…
Contact Centres Establish New Normal of Home-Working
New research reveals how UK contact centres could establish a ‘new normal’ of home-working, with major…
The Challenge of Contact Centre Staff Working From Home
How to meet the challenge of an increase in contact centre staff working from home –…
Now is the Time to Review COVID-19 Tech Decisions
FourNet advises contact centres ‘now is the time’ to review COVID-19 tech decisions – ‘New normal’…
Is Home Working A Permanent Option for Contact Centres?
Working from home: a permanent option for contact centres? With the right technology and careful planning,…
Work-from-home Part of the New Normal for Contact Centres
Work-from-home to be part of the new normal for over 50 per cent of UK contact…
How Contact Centres Can Prepare For The New Normal
Covid-19 has hit a number of industries hard, to the point where the survival of even…
Why Omnichannel is Vital for Public Sector Amidst COVID-19
Why an omnichannel approach is vital for the public sector amidst the COVID-19 pandemic Martin Taylor,…
Take security seriously when getting back to work
Take security seriously when getting back to work – UK companies are being urged to take…
Checklist: Managing Work-from-Home Contact Centre Agents
White Papers & Guides: Checklist: Managing Work-from-Home Contact Centre Agents As your organisation navigates potential emergency…
The Green Contact Centre – What it means and matters
Building a greener contact centre – What it means and why it matters today Jeremy Payne,…
Workforce Planning When There’s a Global Pandemic
Workforce Planning When There’s a Global Pandemic – Aspect partner, Call Design, shares insight regarding how…
Why now is the Time of the Contact Centre Chatbot
Why now is the time of the contact centre chatbot By Steve Murray, Solutions Director, IPI…
Contact Centres after COVID-19 – No Longer Business As Usual
Contact Centres after Covid-19 – No Longer Business As Usual Edmund Ovington, VP Global Channel &…
Homeworking During COVID-19: A New World of Work
Homeworking During COVID-19: A New World of Work. Steve Mosser , Group CEO at Sensée discuesss…
COVID-19 – Rebuilding Business After the Pandemic
Rebuilding After the covid-19 Pandemic – Patrick Dennis is CEO at Aspect reflects on what businesses…
Managing Workforce Engagement During COVID-19
Managing workforce engagement during COVID-19 Craig Farley, Head of WEM Consultancy IPI Contact centres have seen…