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Puzzel Product Launch: Co-Pilot and Live Summary
Empowering contact centre agents in every call – with AI-driven context, guidance and summarisation. Contact centre…
Thoma Bravo Acquires Verint to Join Forces with Calabrio
Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an AI-Driven Customer Experience Powerhouse …
Five9 Launches New Integration in Epic Toolbox
Five9 Launches New Integration in Epic Toolbox – New integration delivers faster hyper-personalized modern patient experiences…
Finalists Announced for European Contact Centre & Customer Service Awards
The finalists for the European Contact Centre & Customer Service Awards 2025, ECCCSAs, have been revealed!…
Good Practice Guide: Artificial Intelligence for Voice
Good Practice Guide: Artificial Intelligence for Voice: Selecting the Right Approach for your Contact Centre With…
Contact Centre Webinar: Breaking the Barriers to AI at Scale
AI is reshaping the way contact centres work – but not every organisation is on the…
Medallia announces Jagrit Malhotra as new Chief Revenue Officer
Medallia, the global leader in customer and employee experience, today announced that Jagrit Malhotra has joined…
Contact Centre Events: Sabio CX Community Day – AI & Automation
If you’re leading or supporting AI transformation in your contact centre, focused on improving customer experience,…
AgenticAI will Re-Define the World of the Contact Centre Agent
Agentic AI Is Not About Replacing People — But It Will Redefine the Work They Do…
Contact Centre Article: Bad Habits That Kill Your WFM Strategy
Bad Habits That Kill Your WFM Strategy – Jim Fleming, WFM Solutions Consultant at Sabio Group…
IPI Spotlight – AI: The Next Evolution of Heroism
A bold, immersive one-day experience designed to unlock the superpowers of your people and your platform.…
Bridging the Contact Centre Gap: Omnichannel, AI & the future of CX
Bridging the contact centre gap: Omnichannel, AI and the future of CX – Magnus Geverts, VP…
The Return of Voice: AI’s unlikely role in shaping the future of CX
The return of voice: AI’s unlikely role in shaping the future of CX in the contact…
Calabrio Highly Commended at The CX Awards 2025
Calabrio Highly Commended at The CX Awards 2025 for its Workforce Engagement Management Platform The company…
AI Hype vs. Business Reality: The Race to Meaningful Implementation
AI hype vs. business reality: The race to meaningful implementation – Chris Martin, AI & ML…
IPI Launches First Partner Programme to UK market
‘Evolving Together’ sets new benchmark for channel partnerships by accelerating partner growth and profitability through IPI’s…
Content Guru & Together Win at Digital Technology Leaders Awards
Content Guru and Together Win “Machine Learning / AI Project of the Year” at 2025 Digital…
Content Guru Celebrates UK Contact Centre Excellence
Content Guru Celebrates UK Contact Centre Excellence at the 30th Annual UK National Contact Centre Awards…