Medallia expands strategic partnership with Adobe, integrating with new AI Agents for enhanced customer experiences Partnership…
Category: – Company Info
The CX Emperor’s New Clothes: Why Most Organisations Are Naked Regarding CX
The CX Emperor’s New Clothes: Why Most Organisations Are Naked When It Comes to Customer Experience…
Use Technology to turn Compliance into Competitive advantage or risk falling behind
Use technology to turn compliance into competitive advantage or risk falling behind, warns FourNet AI and…
Content Guru Expands with Global Operations Support Hub in Athens
Content Guru Expands European Footprint with New Global Operations Support Hub in Athens, Greece Content Guru,…
Volkswagen Group UK Redefines Customer Experience Measurement
Volkswagen Group UK redefines customer experience measurement through Medallia and Ipsos collaboration Medallia, the global leader…
ESP Group’s Partnership with Sabio Delivers Multiple CX KPI Success
ESP Group’s Partnership with Sabio Delivers Multiple CX KPI Success Digital transformation specialist proves ROI through…
Calabrio Unveils Future-Ready Workforce Intelligence
Calabrio Unveils Future-Ready Workforce Intelligence – Redefining Workforce Management for the AI Era Comprehensive suite of…
Content Guru ‘Exemplary Vendor’ in Six ISG Contact Centre Buyers Guides
Content Guru Named an ‘Exemplary Vendor’ in Six ISG Buyers Guides™ for Contact Centres Content Guru,…
Content Guru Named Challenger In 2025 Gartner® Magic Quadrant
Content Guru Named a Challenger In the 2025 Gartner® Magic Quadrant ™ for Contact Center as…
Elevate ’25: Preparing for Tomorrow’s Contact Centre
Puzzel Elevate ’25: – Preparing for tomorrow’s contact centre. From analyst outlooks to AI deep dives…
Meeting Gen Z Customer Expectations in the Contact Centre
Gen Z is quickly becoming the key customer demographic for UK businesses, expecting seamless, hyper-personalised, omnichannel…
AI that actually works in the Contact Centre
AI that actually works in the contact centre as Enghouse Interactive explains Every company asks the…
Turning Customer Complaints into Moments of Loyalty
Turning customer complaints into moments of loyalty – Sid Banerjee, Chief Strategy Officer, Medallia explains. Unhappy…
Content Guru Celebrates UK IT & ECCCSA Awards Shortlist Success
Content Guru, a leading global provider of cloud Customer Experience (CX) and contact centre technology, is…
Puzzel Product Launch: Co-Pilot and Live Summary
Empowering contact centre agents in every call – with AI-driven context, guidance and summarisation. Contact centre…
Thoma Bravo Acquires Verint to Join Forces with Calabrio
Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an AI-Driven Customer Experience Powerhouse …
Five9 Launches New Integration in Epic Toolbox
Five9 Launches New Integration in Epic Toolbox – New integration delivers faster hyper-personalized modern patient experiences…
Finalists Announced for European Contact Centre & Customer Service Awards
The finalists for the European Contact Centre & Customer Service Awards 2025, ECCCSAs, have been revealed!…
Good Practice Guide: Artificial Intelligence for Voice
Good Practice Guide: Artificial Intelligence for Voice: Selecting the Right Approach for your Contact Centre With…