Sabio Group Expands Women in Tech Community Globally

The digital customer experience (CX) technology specialist extends successful UK initiative across entire Group ahead of…

AI Reality Check: Businesses Struggling To Navigate The Hype

Despite the buzz surrounding artificial intelligence in customer experience (CX), most organisations are still finding their…

Content Guru’s Global AI Vision Takes Centre Stage with New Website Launch

Content Guru’s Global AI Vision Takes Center Stage with New Website Launch Leading CX Provider Also…

4 CX Tech Trends that Contact Centre Leaders Can’t Ignore

According to Frost & Sullivan, the number one CX priority uncovered for 2025 is Ensuring customer…

Holiday Headaches Vanish Following Sabio’s New Contact Centre Offering

Holiday Headaches Vanish Following Launch of Sabio’s New Contact Centre Offering Sabio Group, the digital customer…

Wix cuts time spent on Contact Centre Agent Scheduling by 40%

Wix cuts time spent on contact centre agent scheduling by 40% with Calabrio, improving adherence and…

How IoT Will Drive Better CX

How IoT Will Drive Better CX – Martin Taylor, Co-Founder & Deputy CEO at Content Guru.…

New Jabra PanaCast 50 VBS updates give Android customers greater flexibility & choice

New Jabra PanaCast 50 VBS updates give Android customers greater flexibility and choice – Jabra PanaCast…

Target Group & FourNet Forge five-year Partnership to Optimise Contact Centre Solution

Target Group, a leading provider of digital transformation, software and business process outsourcing (BPO), has announced…

How AI Analysis Prevented a Costly Customer Service Mistake

How AI Analysis Prevented a Costly Customer Service Mistake: A Lesson in Looking Before You Leap…

Speed vs. Support: The Customer Service Love Triangle

Fast service or the right support? Customers don’t think they should have to choose. But new…

From Discovery to Delivery: Proven Methodology to CX Success

From Discovery to Delivery: Here’s a Proven Methodology to CX Success –  Angela Clarkson, Head of…

Contact Centre Technology Report 2025

The Contact Centre Technology Report is your essential guide to the evolving world of contact centre…

Jabra launches the PanaCast 40 VBS

Jabra launches the PanaCast 40 VBS: the first 180° Android-powered video bar designed for small rooms…

Calabrio Appoints Carl Gillert as Chief Financial Officer

Calabrio Appoints Carl Gillert as Chief Financial Officer to Drive Financial Strategy and Growth Calabrio, the…

Caxton Transforms Customer Experience With Britannic

Caxton, a leading British fintech company known for delivering top-tier financial solutions for consumers and businesses…

GreenState Credit Union Selects Content Guru to Modernise CX

GreenState Credit Union Selects Content Guru to Modernise Experiences & Adopt AI-Enhanced Support within their contact…

What CX Leaders Can Expect From AI in 2025

What CX Leaders Can Expect From AI in 2025 An interview with Martin Taylor, Co-Founder and…

Fire Safety Leader Extinguishes Customer Service Woes with Sabio

Fire Safety Leader Extinguishes Customer Service Woes with Sabio’s AI-Powered Analysis Solution Churches Fire & Security,…

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