The contact centre is entering a period of unprecedented transformation. With Agentic AI reshaping how businesses…
Category: – Company Info
IPI Pauseable now available on AWS Marketplace
IPI Pauseable now available on AWS Marketplace – Extends Flagship PCI DSS functionality to Amazon Connect…
A Winning CX Strategy for Black Friday Success
Each November, UK retailers experience a dramatic surge in online activity between Black Friday and Cyber…
UK Police Forces Risk Missing AI Opportunities
UK Police Forces Risk Missing AI Opportunities as Majority Yet to Fully Implement Tools according to…
Sabio Group In Record-Breaking Google Cloud Deployment
AI Revolution Hits European Insurance: Sabio Group In Record-Breaking Google Cloud Deployment Spanish insurer IMA Iberica…
Content Guru Recognised as ‘Vendor of the Year’ at UK IT Industry Awards 2025
Content Guru Recognised as ‘Vendor of the Year’ at the UK IT Industry Awards 2025 Content…
How to Embrace AI within the Contact Centre
Readying the frontlines: how to embrace AI within the contact centre Sid Banerjee, Chief Strategy Officer,…
Bromford Housing Transform CX with AI-Powered Customer Service Centre Transformation
Bromford Housing to Transform Customer Experience with AI-Powered Customer Service Centre Transformation 300+ agent Customer Service…
Medallia expands Frontline-Ready AI™ with Mobile Innovations
Medallia expands Frontline-Ready AI™ with mobile innovations to drive faster customer experience action Revolutionary AI puts…
Content Guru Positioned as Leader in European Contact Center-as-a-Service
Content Guru Positioned as a Leader in IDC MarketScape for European Contact Center-as-a-Service Application Software 2025…
Content Guru Unveils Health and Care Microsite
Content Guru Unveils Health and Care Microsite Showcasing AI-Powered Patient Experience Solutions Content Guru, a leading…
Martin Taylor of Content Guru wins The Alumni Award at LDC Top 50
Martin Taylor, Deputy CEO and Co-Founder of Content Guru, wins The Alumni Award at The LDC…
Conversational Intelligence Emerges as Next Frontier in CX
Conversational Intelligence emerges as the next frontier in CX, finds Medallia research New study shows organisations…
Managed Services: The Unsung Hero of Great Customer Experience
Managed Services: The Unsung Hero of Great Customer Experience As we celebrate National Customer Service Week,…
Crucial Lack of Expertise Behind Failure of 95% of Enterprise AI Projects
Crucial Lack of Expertise Behind Failure of 95% of Enterprise AI Projects Technology limitations not to…
Medallia Reports 30% Growth in demand for its AI-Powered Experience Platform
Medallia reports more than 30% growth in demand for its AI-powered experience platform Pipeline and interest…
Netcall Secures Lancashire County Council Contract to Transform Digital Access
Netcall secures up to £4.3m Lancashire County Council contract to transform digital access with AI-powered automation…
Understanding Technology’s Role in Supporting Retail Contact Centre Agents
The Mental Health Challenge: Understanding Technology’s Role in Supporting Retail Contact Centre Agents Stuart Dorman, Chief…
The Clock is Ticking for Housing Associations
Clock is ticking for housing associations to comply with Awaab’s Law next month, warns FourNet Digital…