The Future of CX Belongs to AI-Enabled Agents

The Future of CX Belongs to AI-Enabled Contact Centre Agents Matt McKernan, SVP, Americas, Content Guru…

Poor Audio & Video holding UK Workers back from Career Opportunities

Muted Potential: Poor audio and video holding UK workers back from career opportunities A quarter (25%)…

VoiceAbility & Sabio Launch Neurodiversity-Focused CX Solution

Breaking Down Barriers: VoiceAbility and Sabio Launch Neurodiversity-Focused Customer Experience Solution Leading voice and rights charity…

Cirrus & Nebula Launch Joint Technical Alliance for CCaaS & UCaaS

Cirrus and Nebula launch joint technical alliance for CCaaS & UCaaS Cirrus, a leading AI-enabled contact…

Stuck with Legacy Systems? Agile Tech is Key to Contact Centre Success

Stuck with Legacy Systems? Why Agile Tech is the Key to Contact Centre Success in 2025…

9 Signs Your Contact Centre Tech Is Holding You Back

Signs Your Contact Centre Tech Is Holding You Back — And How to Fix It As…

Essent & Sabio Engineer Cloud Migration to Energise Customer Experience

Powering Connections: Essent and Sabio Group Engineer Cloud Migration to Energise Customer Experience Sabio Group, the…

Sabio Group Takes It’s Disrupt CX Programme Across Europe

Sabio Group have announced the expansion of its acclaimed ‘Disrupt’ programme across Europe for 2025, taking…

Calabrio Report: The State of the Contact Centre 2025

The State of the Contact Centre 2025 –  Calabrio surveyed 400+ global contact centre leaders, and…

Local Authority Digital Transformation Index

First ever Local Authority Digital Transformation Index furnishes councils facing change with critical data to inform…

How Contact Centres are Supporting the Next Generation

Student mental health: how contact centres are supporting the next generation Student mental health is a…

UK National Contact Centre Awards 2025 – Finalists Announced!

Finalists for the UK National Contact Centre Awards 2025 have been announced! Leigh Hopwood, CEO, CCMA…

Sabio Group Expands Women in Tech Community Globally

The digital customer experience (CX) technology specialist extends successful UK initiative across entire Group ahead of…

AI Reality Check: Businesses Struggling To Navigate The Hype

Despite the buzz surrounding artificial intelligence in customer experience (CX), most organisations are still finding their…

Content Guru’s Global AI Vision Takes Centre Stage with New Website Launch

Content Guru’s Global AI Vision Takes Center Stage with New Website Launch Leading CX Provider Also…

4 CX Tech Trends that Contact Centre Leaders Can’t Ignore

According to Frost & Sullivan, the number one CX priority uncovered for 2025 is Ensuring customer…

Holiday Headaches Vanish Following Sabio’s New Contact Centre Offering

Holiday Headaches Vanish Following Launch of Sabio’s New Contact Centre Offering Sabio Group, the digital customer…

Wix cuts time spent on Contact Centre Agent Scheduling by 40%

Wix cuts time spent on contact centre agent scheduling by 40% with Calabrio, improving adherence and…

How IoT Will Drive Better CX

How IoT Will Drive Better CX – Martin Taylor, Co-Founder & Deputy CEO at Content Guru.…

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