Why Customer Experience Matters and How to Improve It? Customer experience, or CX, can be defined…
Category: – Company Info
Forecasting the Future: Guide to Behavioral Analytics
Forecasting the Future – Your Guide to Behavioral Analytics in Customer Service There is no resource…
Findel Transforms CX with IPI Contact Centre as a Service Solution
Findel transforms customer experience with IPI’s Contact Centre as a Service solution IPI has announced that…
Company Profile: Jabra
Jabra provides contact centres with a powerful way to satisfy more customers. Jabra headsets are designed…
The Future is Now – AI Expert Nina Schick Keynote Speaker at Disrupt
“The Future is Now” as Generative AI Expert Nina Schick is Confirmed for Sabio Group’s Disrupt…
Five9 Intelligent CX Platform on Google Cloud Marketplace
Five9 announces availability of Intelligent CX Platform on Google Cloud Marketplace Five9 solution gives customers the…
2024: A Year of Experimentation in the Contact Centre Industry
2024 Vision: A Year of Experimentation, Data Insights, and Cloud Challenges in the Contact Centre Industry…
Puzzel Unveils “The State of Contact Centres 2024” Survey
Puzzel Unveils “The State of Contact Centres 2024” Survey – Comprehensive European survey outlines significant opportunity…
ChatGPT: How it can Shape the Future of Contact Centres
One Year of ChatGPT: How Sabio’s AI-powered Propositions Can Shape the Future of Contact Centres We…
MSI Handles More Enquiries with Cloud-Based Contact Centre Solution
MSI Reproductive Choices handles 23% more enquiries with cloud-based contact centre solution from IPI -IPI implements…
Jabra Announces Cutting-Edge Updates to Elite 8 Active & Elite 10
Jabra Announces Cutting-Edge Updates to Elite 8 Active and Elite 10 at CES 2024 New noise…
Calabrio Acquires AI and Bot Analytics Company Wysdom
Calabrio Acquires AI and Bot Analytics Company Wysdom to Revolutionise the Customer Experience Calabrio, today announced their acquisition of Wysdom,…
Lovehoney: Creating a Global, Omnichannel Customer Care Contact Centre
Lovehoney established in Bath in 2002, Lovehoney is a market-leading pleasure products brand. Its focus on…
State of the Contact Centre: The Agent of the Future
State of the Contact Centre: The Agent of the Future – Get Insights into the Influence…
CCMA celebrates 30 years with Pearls of Wisdom campaign
It’s 30 years this month that the CCMA was founded. The Call Centre Management Association, known…
VNG GT Connect Selects Vodafone storm to Improve Citizen Communications
VNG GT Connect Selects Vodafone storm to Improve Citizen Communications for 44 Municipalities Across The Netherlands…
From Risky to Business-Ready: 2024 AI Trends & Predictions
Quite possibly one of the biggest topics in technology over the last year – Artificial Intelligence…
Standards Framework Self-assessment Now Available From CCMA
You can now access the Contact Centre Standards Framework self-assessment from CCMA. Why Self-assess? The Standards…
Contact Centres Spend £2.4bn Authenticating Customers
UK contact centres spend £2.4bn per year authenticating customers – The average length of time taken…