The Challenges in Enhancing Customer Experiences and Striking the Right Balance in the Contact Centre –…
Category: – Company Info
Connecting Contact Centre Dots with a Data-Driven Approach
The contact centre, your gateway to customer interactions, holds the power to transform service inquiries into…
Sabio Group Launches Specialist Salesforce Practice
Sabio Group, the global digital experience transformation services specialist, today announced the launch of its new…
CX Specialist Ventrica Enters CCaaS Bespoke Software Market
CX specialist Ventrica enters CCaaS bespoke software market with launch of technology arm. Ventrica has built…
Jabra Study Highlights Critical Role of Tech in Collaboration in Meetings
Jabra Study at the LSE Behavioural Lab Highlights Critical Role of Technology in Boosting Collaboration in…
Get Set to Re-Imagine CX at Sabio’s Disrupt UK in 2024
Contact Centre Event: Get Set to Re-Imagine Customer Experience at Sabio’s Disrupt UK in 2024 The…
Content Guru Appoints Senior VP to Accelerate Growth in North America
Content Guru Appoints Senior Vice President to Accelerate Growth in North America – Matt McKernan joins…
Two of the UK’s Largest Tech Firms Come Together to Create a Storm
Two of the UK’s Largest Tech Firms Come Together to Create a Storm – Content Guru…
Making Generative AI & ChatGPT Safe for Business
Breaking through the hype: Making Generative AI and ChatGPT safe for business By Richard Farrell, CIO…
ONE Awards Winners Announced & Celebrated at Calabrio Customer Connect (C3)
ONE Awards Winners Announced and Celebrated Onstage at Calabrio Customer Connect (C3) Calabrio, the workforce performance…
C-Suite Perspectives on AI in the Contact Centre
Industry Report: C-Suite Perspectives on AI in the Contact Centre Artificial intelligence is transforming customer service,…
Content Guru storm CCaaS Compatible with Microsoft Azure Virtual Desktop
Content Guru have announced that its storm® cloud communications solution is compatible with Microsoft Azure Virtual…
Balancing Fighting Fraud with Customer Experience
CCMA research finds 36% of customers have been victim of a fraud attempt The CCMA (Call Centre…
Sensée & Bupa Outsourcer of the Year at Northern Contact Centre Awards
Sensée and Bupa homeworking team named Outsourcer of the Year (Medium) at the 2023 Northern Contact…
Britannic Streamline Breast Cancer Now’s Telephony
Britannic Streamline Breast Cancer Now’s Telephony – Ensuring Customers Always Get Through First Time to their…
The Strategic Benefits of Outsourcing Your Contact Centre and CX
The Strategic Benefits of Outsourcing Your Contact Centre and Customer Experience – Outsource Specialists Vetrica discusses.…
Contexta360 Addresses Contact Centre Transformation Needs
Contexta360 Expands Augmentation and Automation Offering to Address Contact Centre Transformation Needs Contexta360, a leading provider…
Connected Contact Centres: Maintaining Connections in Hybrid World
A guide to native integration with Microsoft Teams – The connected contact centre Native integration with…
It’s Time to Rethink the Agent Desktop Experience – eBook Download
Is your contact centre’s agent desktop causing more problems than it fixes? Many companies don’t prioritise…