Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite Kevin McGachy, Head…
Category: – Company Info
Content Guru Named Strong Performer in CCaaS Voice of Customer Report
Content Guru Named a Strong Performer in the 2024 Gartner® Contact Centre CCaaS Voice of the…
Content Guru & DVLA Wins Best Technology Partnership Award
Content Guru and DVLA Wins “Best Technology Partnership” contact centre award at 2024 CCA Global Excellence…
Content Guru Adds Enhanced Accessibility Features to storm®
Content Guru Adds Enhanced Accessibility Features to storm® to Enable Inclusive User Experiences storm becomes the…
Sabio Launch WFM e-book to Optimise Contact Centre Workforce
Sabio Group has launched a new e-book aimed at guiding organisations in the optimisation of their…
Delivering Exceptional Experiences In The Real World
Delivering Exceptional Experiences In The Real World – Featuring Sweaty Betty, Zuto, Transcom and Awaze At…
AI in CX: Separating Fact from Fiction
AI in CX: Separating Fact from Fiction – How will the role of the human contact…
Combat Employee Burnout in the Contact Centre
Three Tips to Combat Employee Burnout in the Contact Centre Life in the contact centre moves…
Redefining Customer Engagement in the Contact Centre
Say hello to AI-powered automation and connected workflows in the contact centre and beyond to bring…
Keeping up with Regulation: Ready to Report Tenant Satisfaction Measures?
Keeping up with regulation: Are you ready to report against the Tenant Satisfaction Measures Standard this…
IPI Pauseable now available on NICE CXone
IPI’s flagship automated pause and resume functionality available through NICE’s online marketplace to offer customers unique…
Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management
Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management – Bot Analytics provides access to all…
Five9 Announces Enhanced Zendesk Integrations
Five9 Announces Enhanced Zendesk Integrations to Unify the Agent Workspace and Meet Customer Needs Faster New…
How IPI Can Help Elevate Your Insurance Contact Centre
How IPI Can Help Elevate Your Insurance Contact Centre Join IPI for an insightful discussion featuring…
IPI Exhibit Latest Contact Centre Innovations at Retail Technology Show
IPI the Contact Centre specialist and solutions provider, has announced it will be exhibiting at Retail…
UK Police Forces Utilise Content Guru storm® Emergency Services Platform
UK Police Forces Utilise Content Guru’s storm® Emergency Services Platform to Set the Standard in Latest…
UK Contact Centre HR & Operational Benchmarking Report
The 2024 UK Contact Centre HR & Operational Benchmarking Report” provides unique research based on surveys…
Five9 Agent Assist: Empower Your Agents with AI
Five9 Agent Assist: Empower Your Contact Centre Agents with AI – New Free Download eBook from…