FourNet & Alzheimer’s Society pick up the ‘Oscar’ at European Contact Centre and Customer Service Awards…
Category: – Company Info
How to Enhance Customer Experience This Black Friday
Smart Chatbots and Personalisation: How to Enhance Customer Experience This Black Friday Ahead of the annually…
Content Guru & NHS England Receive ‘Highly Commended’ at IT Industry Awards
Content Guru and NHS England, London Region Receive “Highly Commended” for Healthcare Sector Project of the…
70% of Contact Centre Agents Would Recommend Their Job to Others
An Enhanced Reputation of the Contact Centre Industry: 70% of Agents Would Recommend Their Job to…
Grands Moulins De Paris Deploys Cloud Contact Centre Solution
Grands Moulins De Paris Deploys Genesys Contact Centre Cloud Solution with Sabio Group Sabio Group, a…
Content Guru Wins Innovation Award at Business Excellence Awards
Content Guru Wins ‘The Innovation Award’ at the Lloyds Bank British Business Excellence Awards 2024 Content…
Calabrio Community Forum | December 2024
Calabrio Community Forum | December 2024 Are you currently using Calabrio WFM, or considering implementing it?…
Can Technology put Utilities back on top for Customer Centricity?
From AI to automation: Can technology put utilities back on top for customer centricity? Richard Farrell,…
Intradiem Partner with Five9 to Enable Real-Time Contact Centre Performance
Intradiem Announces Partnership with Five9 to Enable Real-Time Contact Centre Performance Intradiem today announced its partnership…
The UK Contact Centre Decision-Makers’ Guide – Be Part Of It
With insights built on hard data, the 22nd annual edition of “The UK Contact Centre Decision-Makers’…
Volta NXT Energises Customer Service with Sabio Group & Genesys
Volta NXT Energises Customer Service with Sabio Group & Genesys Sabio’s Expertise Powers Seamless Transition to…
Novuna Consumer Finance Leads UK Finance Sector in Customer Service
Novuna Consumer Finance, a leader in the UK’s retail point of sale and personal lending sector,…
FourNet Named in Top Five Cybersecurity Companies in UK
FourNet has been named one of the most innovative cybersecurity businesses operating in Britain this year.…
Business Systems & Teneo.ai Partnership to Revolutionise Contact Centres
Business Systems and Teneo.ai Announce Strategic Partnership to Revolutionise Contact Centres with Advanced Voice Automation and…
Bridgepointe Technologies Partners with Content Guru to Elevate CX Offerings
Bridgepointe Technologies Partners with Content Guru to Elevate CX Offerings Content Guru, a leading global provider…
These Steps are Key to Contact Centre Agility for any Season
These steps are key to contact centre agility for any season – Magnus Geverts, VP Product…
Why Your AI Journey Doesn’t Need a Data Lake to Make Waves
Start Small, Think Big: Why Your AI Journey Doesn’t Need a Data Lake to Make Waves…
Omningage – A Sneak Peek at the Future of Omnichannel Communication
Something Big is Coming: A Sneak Peek at the Future of Omnichannel Communication At Omningage, we’re…
Calabrio Unveils New AI-Powered Quality Management Features
Calabrio Unveils New AI-Powered Quality Management Features – Trending Topics and Auto QM – to Elevate…