Say Goodbye to Contact Centre Agent Notes
Are your contact centre agents writing manual summaries after every interaction? The notes which contact centre agents take are often…
NICE
NICE Delivers New Robotic Process Automation
How to Turning the Unamazing into the Amazing
NICE Launches ElevateAI, AI as a Service (AIaaS)
NICE Leader in Robotic Process Automation PEAK Matrix
NICE Drives Patient Care for Health Authority
NICE Launches FluenCX, a New Approach to Deliver Digital-First CX
NICE Announce Intent-Driven CX Capability with Enlighten AI
NICE Positioned As Leader in 2022 Magic Quadrant for RPA
NICE Introduces New Innovations in Digital CX and AI
NICE Introduces Groundbreaking Innovations in Digital CX and AI in CXone Summer 2022 Release for the contact centre Further expanding…
Prepare Contact Centre Agents for Every Interaction
Prepare contact centre agents for every interaction and make their work experience fulfilling – Download from NICE CXOne A contact…
The Ultimate Contact Centre Training Guide – Download NOW
The ultimate contact centre training guide -72% of contact centre agents say they need better training to do their jobs…
NICE Interactions – Frictionless Customer Experiences
NICE Interactions Live 2022 to Showcase Strategies for Mastering Frictionless Customer Experiences and to Host George W. Bush and George…
Secure Trust Bank Chooses SVL to Upgrade WFM Solution
Secure Trust Bank chooses SVL to upgrade contact entre Workforce Management solution – SVL have announced it is upgrading the…
NICE & Deutsche Telekom Global Announce Partnership
NICE and Deutsche Telekom Global Business Announce Comprehensive Partnership to Bring the Power of CXone to Enterprises Across Europe The…
NICE Investigate Helps UK Police with their Enquiries
NICE Investigate Surpasses Milestone of Supporting 4 Million Police Investigations in England and Wales with Cloud-Based Evidencentral Platform A substantial…
NICE Named as Top Provider for Voice of the Customer
NICE Named Top Provider for Voice of the Customer by Metrigy – NICE VoC customers achieved measurable improvements in business…
NICE Achieves Perfect Scores for WFM in DMG Report
NICE Achieves Perfect Scores for Overall Vendor Satisfaction and Product Innovation in Workforce Management in DMG Consulting Report Leading in…
Interactions 2022 Live – 24-25th May – NICE Conference
Interactions 2022 is more than just a conference, it is where the next generation of CX is being defined…