Western Union Customer Journey Transformation
Western Union’s Customer Journey Digital Transformation Fueled by NICE – Innovative NICE Nexidia Customer Journey Optimisation provides powerful analytics to…
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Atos & NICE Partner – Cloud Adoption for Contact Centre Agents
Contact Centre Leaders Confident in Artificial Intelligence
NICE Leader in Real Time Authentication & Fraud Prevention
Gant Travel Improves Contact Centre Performance
NICE Engagement with Microsoft Across Multiple Platforms
NICE inContact – Outcome Oriented Innovations for CX
Employees Ready to be Empowered by Automation Tech
Contact Centres Consider Compliance Software Priority
NICE CX Excellence Award Winners Interactions 2019
NICE Announces CX Excellence Award Winners at Interactions EMEA 2019, Celebrating Innovation and Outstanding Service Winners took innovation in analytics,…
NICE Interactions Showcases Best Contact Centre Practices
NICE Interactions EMEA 2019 to Showcase Best Practices for Elevating Personal Connections via Analytics, Automation, Cloud and WFO The flagship…
Questions Every Contact Centre Needs to Ask
Companies hold contact centres accountable for delivering a critical competitive differentiator — superior customer experience. And so do customers: In…
Contact Centre Leaders Confident in Artificial Intelligence
Contact Centre Leaders Confident in Artificial Intelligence’s (AI’s) Role in Delivering Exceptional Customer Experiences NICE inContact CX Transformation Benchmark finds…
NICE CXone Adds Artificial Intelligence Capabilities
NICE inContact CXone Spring 2019 Release Adds End-to-End Artificial Intelligence (AI) Capabilities NICE inContact have announced the Spring 2019 release…
NICE – Customer Excellence Awards Programme
NICE Launches 2019 EMEA Customer Excellence Awards Programme – Programme will recognise organisations demonstrating excellence and innovation in injecting analytics,…
NICE Interactions EMEA Welcomes Stephen Fry
Interactions EMEA 2019 welcomes award-winning actor, comedian, journalist, television presenter and film director – Stephen Fry as their celebrity keynote…
The NICE Competitive Edge: Real-time Authentication
Learn all about NICE Nexidia’s Analytics capabilities for your business needs and make the connections that matter! Watch Video >…
NICE Leader Contact Centre Workforce Optimisation
NICE Named Market Share Leader for Contact Centre Workforce Optimisation in DMG Consulting Report NICE have announced that it has…
NICE Revolutionise IVR Optimisation with Advanced AI
NICE Revolutionises IVR Optimisation with Advanced Artificial Intelligence – New version of NICE IVRO allows advanced personalisation and deep understanding…