Say Goodbye to Contact Centre Agent Notes
Are your contact centre agents writing manual summaries after every interaction? The notes which contact centre agents take are often…
Are your contact centre agents writing manual summaries after every interaction? The notes which contact centre agents take are often…
NICE Introduces Groundbreaking Innovations in Digital CX and AI in CXone Summer 2022 Release for the contact centre Further expanding…
Prepare contact centre agents for every interaction and make their work experience fulfilling – Download from NICE CXOne A contact…
The ultimate contact centre training guide -72% of contact centre agents say they need better training to do their jobs…
NICE Interactions Live 2022 to Showcase Strategies for Mastering Frictionless Customer Experiences and to Host George W. Bush and George…
Secure Trust Bank chooses SVL to upgrade contact entre Workforce Management solution – SVL have announced it is upgrading the…
NICE and Deutsche Telekom Global Business Announce Comprehensive Partnership to Bring the Power of CXone to Enterprises Across Europe The…
NICE Investigate Surpasses Milestone of Supporting 4 Million Police Investigations in England and Wales with Cloud-Based Evidencentral Platform A substantial…
NICE Named Top Provider for Voice of the Customer by Metrigy – NICE VoC customers achieved measurable improvements in business…
NICE Achieves Perfect Scores for Overall Vendor Satisfaction and Product Innovation in Workforce Management in DMG Consulting Report Leading in…
Interactions 2022 is more than just a conference, it is where the next generation of CX is being defined…