Contact Centre: Work From Home Best Practices
Contact Centre: Work From Home Best Practices: With measures around COVID-19 globally escalating, organisations are required to balance employee safety with maintaining critical service to…
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CXone@home Enables Contact Centre Staff Work From Home
Ibotta Select NICE to Improve Remote Workforce Management & Engagement
NICE Event: Engineering Customer Experience Transformation
NICE Enhance Employee Engagement Manager
Does Your Contact Centre Compare to your Competition?
NICE 2020 Contact Centre Webinar Dates Announced
NICE inContact and Zendesk Partner On CXone
Customer Experience Transformation Benchmark
Millennials & Gen Z Driving Digital-First Future of CX
Millennials and Generation Z Are Driving the Digital-first Future of Customer Experience NICE inContact CX Transformation Benchmark finds digital-native use of artificial intelligence, chatbots, and…
80% Leaders Consider RPA Important to Improving CX
Independent Research Firm Finds 80 Percent of Business Leaders Consider Robotic Process Automation Important to Improving Customer Service Excellence Robotic Process Automation exceeded respondents’ expectations…
NICE inContact Receives Highest Scores in Gartner Report
NICE inContact Receives Highest Scores in Both Western Europe and North America Use Cases in Gartner Contact Centre Report NICE inContact continues to capitalize on…
NICE inContact CXone Empowers Omnichannel Experiences
NICE inContact CXone Empowers Omnichannel Experiences with New Native Salesforce Lightning User Interface Innovation advances CXone contact centre Agent for Salesforce with digital channel elevation…
High Interest in Adopting AI Across the Contact Centre
Independent Research Firm Finds High Interest in Adopting AI Across the Contact Centre Study also reveals that the majority of contact centres plan for AI…
NICE Performance Management with AI-Based Analytics
NICE Revolutionises Performance Management with AI-Based Analytics Cutting-edge capabilities empower managers with insights on performance improvement opportunities and enable the creation of personalised, engaging and…
NICE Solutions for Driving Contact Centre Innovation
NICE Solutions Honoured by TMC for Driving Innovation and Exceptional Value for Contact Centre Customers Four Nice Solutions Received 2019 Communications Solutions Product of the…
Cloud Contact Centre Users Get 18% Higher Customer Satisfaction
Organisations With Cloud Contact Centre Technology Report 18 Percent Higher Customer Satisfaction NICE inContact CX Transformation Benchmark study finds 40 percent of companies are very…
NICE Announce Contact Centre Conference Dates
NICE announce Autumn Contact Centre Conference dates; Personal Connections Elevated with Analytics on Thursday 19th September and Engaging and Intelligent Workforce Management NICE WFM User…
Western Union Customer Journey Transformation
Western Union’s Customer Journey Digital Transformation Fueled by NICE – Innovative NICE Nexidia Customer Journey Optimisation provides powerful analytics to enhance customer experience NICE have…