NICE – Customer Excellence Awards Programme
NICE Launches 2019 EMEA Customer Excellence Awards Programme – Programme will recognise organisations demonstrating excellence and innovation in injecting analytics,…
NICE
NICE Interactions EMEA Welcomes Stephen Fry
The NICE Competitive Edge: Real-time Authentication
NICE Leader Contact Centre Workforce Optimisation
NICE Revolutionise IVR Optimisation with Advanced AI
NICE Unveils Enhanced Contact Centre Strategic Planner
NICE inContact Highest Scores in Contact Centre Report
Interactions 2019 – Customer Conference – June 4th – 5th
IC24 Selects NICE to Lower Contact Centre Costs
NICE to Present the Future of Contact Centres
NICE to Present the Future of Contact Centres at CCW 2019 – February 18-21, 2019 at the Estrel Congress Centre…
General Motors Deploys NICE Across 65 Contact Centres
General Motors Deploys NICE Performance Management to Improve Employee Collaboration While Putting Customers First Across 65 Contact Centres Managing 30…
NICE Announces New Generation of Employee Engagement
NICE Announces New Generation of Employee Engagement with Back Office Proficiency Essentials First of its kind solution to afford rapid…
Don’t Compromise on Contact Centre Recording
2019: The Year of Privacy in EMEA – Don’t Compromise on Contact Centre Recording Thursday, January 17, 2019 – 1:00…
Legal & General Uses NICE Robotic Process Automation
Legal & General Uses NICE Virtual Attendant Robots to Build Workplace of the Future Integrating robotic intelligence into service delivery…
NICE inContact CXone Selected for 2,300 Seat Contact Centre
NICE inContact, a NICE business, have announced that a global research and technology company that serves customers in more than…
PostFinance Cuts Authentication Times in Half with NICE RTA
PostFinance Cuts Authentication Times in Half at their contact centre with NICE Real Time Authentication One of Switzerland’s leading banks…
Vera Bradley Improves Contact Centre Efficiency
Vera Bradley improves contact centre efficiency and customer experience with NICE InContact NICE inContact, a NICE business announced business results…
NICE Unveils Journey Excellence Score Measuring Omnichannel CX
NICE Unveils Journey Excellence Score, the First Metric Measuring Omnichannel Customer Experiences NICE have announced the Journey Excellence Score (JES),…
Humans and the Robots: Extend the Value of RPA
Webinar: Humans and the Robots: Extend the Value of Robotic Process Automation According to the 2018 Deloitte Global RPA survey,…