New Jabra PanaCast 50 VBS updates give Android customers greater flexibility and choice – Jabra PanaCast…
Category: – Company Info
Target Group & FourNet Forge five-year Partnership to Optimise Contact Centre Solution
Target Group, a leading provider of digital transformation, software and business process outsourcing (BPO), has announced…
How AI Analysis Prevented a Costly Customer Service Mistake
How AI Analysis Prevented a Costly Customer Service Mistake: A Lesson in Looking Before You Leap…
Speed vs. Support: The Customer Service Love Triangle
Fast service or the right support? Customers don’t think they should have to choose. But new…
From Discovery to Delivery: Proven Methodology to CX Success
From Discovery to Delivery: Here’s a Proven Methodology to CX Success – Angela Clarkson, Head of…
Contact Centre Technology Report 2025
The Contact Centre Technology Report is your essential guide to the evolving world of contact centre…
Jabra launches the PanaCast 40 VBS
Jabra launches the PanaCast 40 VBS: the first 180° Android-powered video bar designed for small rooms…
Calabrio Appoints Carl Gillert as Chief Financial Officer
Calabrio Appoints Carl Gillert as Chief Financial Officer to Drive Financial Strategy and Growth Calabrio, the…
Caxton Transforms Customer Experience With Britannic
Caxton, a leading British fintech company known for delivering top-tier financial solutions for consumers and businesses…
GreenState Credit Union Selects Content Guru to Modernise CX
GreenState Credit Union Selects Content Guru to Modernise Experiences & Adopt AI-Enhanced Support within their contact…
Simplifying Compliance Through Centralised Data Management
Regulatory audits are becoming more complex, and fragmented data management can lead to compliance risks, inefficiencies,…
What CX Leaders Can Expect From AI in 2025
What CX Leaders Can Expect From AI in 2025 An interview with Martin Taylor, Co-Founder and…
Fire Safety Leader Extinguishes Customer Service Woes with Sabio
Fire Safety Leader Extinguishes Customer Service Woes with Sabio’s AI-Powered Analysis Solution Churches Fire & Security,…
Customer Experience in the Contact Centre Needs a Reality Check
Why Customer Experience in the Contact Centre Needs a Reality Check in 2025 Stuart Dorman, Chief…
Ventrica – The Future of Customer Experience: Trends Shaping 2025
As we stand at the threshold of 2025, the landscape of customer experience (CX) is undergoing…
The future of customer service: AI’s impact on contact centre agents
Ventrica’s Ray Biggs says “AI is not here to replace agents; it’s here to elevate their…
Sabio Secures Position in Global Sustainability Rankings
Sabio Secures Position in Global Sustainability Rankings; Re-Affirming Green Tech Leadership Leading CX solutions provider achieves…
Jabra is extending Meeting Room Audio with new Speak2 75
Jabra is extending meeting room audio with new Speak2 75 linking feature to double the audio…
UK National Contact Centre Awards 2025 Close in just one month
The nominations for the UK National Contact Centre Awards 2025 close in just one month at…