Sabio Group have announced the expansion of its acclaimed ‘Disrupt’ programme across Europe for 2025, taking…
Category: – Company Info
Calabrio Report: The State of the Contact Centre 2025
The State of the Contact Centre 2025 – Calabrio surveyed 400+ global contact centre leaders, and…
Local Authority Digital Transformation Index
First ever Local Authority Digital Transformation Index furnishes councils facing change with critical data to inform…
How Contact Centres are Supporting the Next Generation
Student mental health: how contact centres are supporting the next generation Student mental health is a…
UK National Contact Centre Awards 2025 – Finalists Announced!
Finalists for the UK National Contact Centre Awards 2025 have been announced! Leigh Hopwood, CEO, CCMA…
Sabio Group Expands Women in Tech Community Globally
The digital customer experience (CX) technology specialist extends successful UK initiative across entire Group ahead of…
AI Reality Check: Businesses Struggling To Navigate The Hype
Despite the buzz surrounding artificial intelligence in customer experience (CX), most organisations are still finding their…
Content Guru’s Global AI Vision Takes Centre Stage with New Website Launch
Content Guru’s Global AI Vision Takes Center Stage with New Website Launch Leading CX Provider Also…
4 CX Tech Trends that Contact Centre Leaders Can’t Ignore
According to Frost & Sullivan, the number one CX priority uncovered for 2025 is Ensuring customer…
Holiday Headaches Vanish Following Sabio’s New Contact Centre Offering
Holiday Headaches Vanish Following Launch of Sabio’s New Contact Centre Offering Sabio Group, the digital customer…
Wix cuts time spent on Contact Centre Agent Scheduling by 40%
Wix cuts time spent on contact centre agent scheduling by 40% with Calabrio, improving adherence and…
How IoT Will Drive Better CX
How IoT Will Drive Better CX – Martin Taylor, Co-Founder & Deputy CEO at Content Guru.…
New Jabra PanaCast 50 VBS updates give Android customers greater flexibility & choice
New Jabra PanaCast 50 VBS updates give Android customers greater flexibility and choice – Jabra PanaCast…
Target Group & FourNet Forge five-year Partnership to Optimise Contact Centre Solution
Target Group, a leading provider of digital transformation, software and business process outsourcing (BPO), has announced…
How AI Analysis Prevented a Costly Customer Service Mistake
How AI Analysis Prevented a Costly Customer Service Mistake: A Lesson in Looking Before You Leap…
Speed vs. Support: The Customer Service Love Triangle
Fast service or the right support? Customers don’t think they should have to choose. But new…
From Discovery to Delivery: Proven Methodology to CX Success
From Discovery to Delivery: Here’s a Proven Methodology to CX Success – Angela Clarkson, Head of…
Contact Centre Technology Report 2025
The Contact Centre Technology Report is your essential guide to the evolving world of contact centre…
Jabra launches the PanaCast 40 VBS
Jabra launches the PanaCast 40 VBS: the first 180° Android-powered video bar designed for small rooms…