How an API-First Design Empowers Cloud Contact Centres

How an API-First Design Empowers Cloud Contact CentresEnghouse Interactive Ben Levy, President, Enghouse Interactive The landscape…

Make every call count: Jabra launches Engage AI Complete

Make every call count: Jabra launches Engage AI Complete, the human-focused AI software for contact centres…

Sabio Distrupt: CX Leaders Showcase AI Innovation & Transformation Success

Industry giants in customer experience (CX) converged on London this week (Tuesday, May 20th) for Disrupt…

Clarity in the Chaos: Contact Centres Are Turning Data into Direction

Clarity in the Chaos: How Contact Centres Are Turning Data into Direction with Calabrio Insights In…

FourNet unveils AI-Powered Contact Centre Agent ‘IntellAIgent’

FourNet’s IntellAIgent uses Agentic AI to transform front and back-office customer service operations in seconds, with…

2025 CX Study: Meeting Rising Customer Expectations

Customer expectations have never been higher, and businesses have little room for error in their plans…

Data Reveals Quicker Contact Centre Response Times & Lower Attrition Rates  

New CCMA Benchmark data reveals quicker contact centre response times and lower attrition rates The CCMA…

AI-Powered Insights Help Get More from Every Customer Conversation

Puzzel’s AI-powered insights for contact centres that help you get more from every customer conversation. Manual…

Contact Centre Outsourcing Shifts from Transactional to Strategic Partnerships

The CCMA (Contact Centre Management Association) has today published its comprehensive report into the UK’s Business…

How to Budget a Contact Centre Upgrade

Upgrading a contact centre is a big investment that can make a huge difference in customer…

What’s next for AI in business? Moving beyond the low-hanging fruit

What’s next for AI in the contact centre ? Moving beyond the low-hanging fruit and escaping…

The Challenges of Integrating People & Tech in the Contact Centre

“The low-hanging fruit is no longer there on the tree” – new CCMA research highlights the…

Calabrio Names Frank Ciccone CRO as Company Accelerates Growth & CX Innovations

Calabrio Names Frank Ciccone CRO as the Company Accelerates Growth and Customer Experience Innovations Veteran customer…

Calabrio Unveil AI-driven Features to Accelerate Contact Centre Efficiency

Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Centre Efficiency and Customer Service Satisfaction…

Elevate ‘25 from Puzzel is less than 2 weeks away – Register Now!

Elevate ‘25 virtual is just a few weeks away, and we wanted to give you a…

Jabra Call Control for NICE CXone in the Contact Centre

Jabra Call Control for NICE CXone in the contact centre Designed to extend the value of…

Cloud Contact Centres – a shot in the arm for Asian Private Healthcare

Cloud contact centres – a shot in the arm for Asian private healthcare as Omningage explains.…

Content Guru & Together Win Best Use of AI & Automation Award

Content Guru and Together Win “Best Use of AI & Automation” at 2025 CCA Global Excellence…

The Future of CX Belongs to AI-Enabled Agents

The Future of CX Belongs to AI-Enabled Contact Centre Agents Matt McKernan, SVP, Americas, Content Guru…

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