Managed Services: The Unsung Hero of Great Customer Experience

Managed Services: The Unsung Hero of Great Customer Experience As we celebrate National Customer Service Week,…

Crucial Lack of Expertise Behind Failure of 95% of Enterprise AI Projects

Crucial Lack of Expertise Behind Failure of 95% of Enterprise AI Projects Technology limitations not to…

Medallia Reports 30% Growth in demand for its AI-Powered Experience Platform 

Medallia reports more than 30% growth in demand for its AI-powered experience platform   Pipeline and interest…

Netcall Secures Lancashire County Council Contract to Transform Digital Access

Netcall secures up to £4.3m Lancashire County Council contract to transform digital access with AI-powered automation…

Understanding Technology’s Role in Supporting Retail Contact Centre Agents

The Mental Health Challenge: Understanding Technology’s Role in Supporting Retail Contact Centre Agents Stuart Dorman, Chief…

The Clock is Ticking for Housing Associations

Clock is ticking for housing associations to comply with Awaab’s Law next month, warns FourNet Digital…

Medallia Expands Strategic Partnership with Adobe

Medallia expands strategic partnership with Adobe, integrating with new AI Agents for enhanced customer experiences Partnership…

The CX Emperor’s New Clothes: Why Most Organisations Are Naked Regarding CX

The CX Emperor’s New Clothes: Why Most Organisations Are Naked When It Comes to Customer Experience…

Use Technology to turn Compliance into Competitive advantage or risk falling behind

Use technology to turn compliance into competitive advantage or risk falling behind, warns FourNet AI and…

Content Guru Expands with Global Operations Support Hub in Athens

Content Guru Expands European Footprint with New Global Operations Support Hub in Athens, Greece Content Guru,…

Volkswagen Group UK Redefines Customer Experience Measurement

Volkswagen Group UK redefines customer experience measurement through Medallia and Ipsos collaboration Medallia, the global leader…

ESP Group’s Partnership with Sabio Delivers Multiple CX KPI Success

ESP Group’s Partnership with Sabio Delivers Multiple CX KPI Success Digital transformation specialist proves ROI through…

Calabrio Unveils Future-Ready Workforce Intelligence

Calabrio Unveils Future-Ready Workforce Intelligence – Redefining Workforce Management for the AI Era Comprehensive suite of…

Content Guru ‘Exemplary Vendor’ in Six ISG Contact Centre Buyers Guides

Content Guru Named an ‘Exemplary Vendor’ in Six ISG Buyers Guides™ for Contact Centres Content Guru,…

Content Guru Named Challenger In 2025 Gartner® Magic Quadrant

Content Guru Named a Challenger In the 2025 Gartner® Magic Quadrant ™ for Contact Center as…

Elevate ’25: Preparing for Tomorrow’s Contact Centre

Puzzel Elevate ’25: – Preparing for tomorrow’s contact centre. From analyst outlooks to AI deep dives…

Meeting Gen Z Customer Expectations in the Contact Centre

Gen Z is quickly becoming the key customer demographic for UK businesses, expecting seamless, hyper-personalised, omnichannel…

AI that actually works in the Contact Centre

AI that actually works in the contact centre as Enghouse Interactive explains Every company asks the…

Turning Customer Complaints into Moments of Loyalty

Turning customer complaints into moments of loyalty – Sid Banerjee, Chief Strategy Officer, Medallia explains. Unhappy…

error: Content Protected