AI Adoption Strategies: Choosing the Right Path to ROI

AI Adoption Strategies: Choosing the Right Path to ROI Ready to adopt AI in your contact…

AI Provides Measurable Cost Savings & Positive Impact on CSAT

AI Provides Measurable Cost Savings and Positive Impact on CSAT within the contact centre, Despite Employee…

Why it’s time to trade in your Legacy Contact Centre

Why it’s time to trade in your legacy Contact Centre: A car enthusiast’s take on cloud…

Building a Smarter Contact Centre with AI and Automation

Sabio’s Kevin McGachy highlights some key considerations ahead of any AI implementation in the contact centre.…

Calabrio Launches Next-Generation Performance Management Solution

Calabrio Launches Next-Generation Performance Management Solution at UK Customer Connect 2025 The event also recognised Calabrio…

Contact Centre Industry Set for Major Transformation Acceleration

Latest research highlights a contact centre industry set for major transformation acceleration A new research report…

High Call Abandonment Rates Can Be an Issue for Contact Centres

Tips on How to Reduce Call Abandon Rates in Your Contact Centre Scott Doherty, Workforce Management…

French CX Leaders Embrace AI Revolution

French CX Leaders Embrace AI Revolution as Sabio’s Disrupt Makes Sold-Out Paris Debut Inaugural event showcases…

Webinar: How Conversational Intelligence Turns Conversations into Insight

Every day, contact centres handle hundreds (sometimes thousands) of customer interactions. But many of those conversations…

Empowering Agents with AI: A Vision for Future of Customer Support

Empowering Agents with AI: A Vision for Future of Customer Support within the Contact Centre –…

Transforming Customer Service Automation With AI Agents

Transforming Customer Service Automation in the contact centre with AI Agents – Business Systems White Paper…

Avaya Triage Week – Talk to the People who know Avaya inside out

Avaya Triage Week – Talk to the people who know Avaya inside out – No sales…

Telmore Saves 400 Hours/month with AI-driven Conversational Intelligence

Telmore, a leading Danish telecom provider, serves customers across mobile, internet, and streaming services. With 80…

IPI signs new partnership with QPC

IPI signs new partnership with QPC – The new agreement will expand reach of IPI’s Cloud…

Steps to Future-Proof Customer Experience for the Age of Agentic AI

Steps to Future-Proof Customer Experience in the contact Centre for the Age of Agentic AI explains…

How an API-First Design Empowers Cloud Contact Centres

How an API-First Design Empowers Cloud Contact CentresEnghouse Interactive Ben Levy, President, Enghouse Interactive The landscape…

Make every call count: Jabra launches Engage AI Complete

Make every call count: Jabra launches Engage AI Complete, the human-focused AI software for contact centres…

Sabio Distrupt: CX Leaders Showcase AI Innovation & Transformation Success

Industry giants in customer experience (CX) converged on London this week (Tuesday, May 20th) for Disrupt…

Clarity in the Chaos: Contact Centres Are Turning Data into Direction

Clarity in the Chaos: How Contact Centres Are Turning Data into Direction with Calabrio Insights In…

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