NHS Lanarkshire Introduces New Cloud-Based Telephony System NHS Lanarkshire has implemented a new cloud-based telephony system…
Category: – Company Info
Sabio’s Consultancy Helps Accelerate Telecom Transformation
Sabio’s Consultancy Helps Accelerate Major Telecom Transformation – Bouygues Telecom’s partnership with Sabio Group demonstrates how expert…
Calabrio’s Release “Voice of the Agent” Report
Calabrio’s “Voice of the Agent” Report Finds the Modern Contact Centre Balancing Empathy and AI in…
The Ivy Collection Boosts Conversion Rates by 20%
The Ivy Collection Boosts Conversion Rates by 20% through its contact centre wth Five9 The Ivy…
Medallia & Ada Announce Strategic Partnership to Unite Customer Intelligence with Agentic AI
Medallia and Ada announce strategic partnership to unite customer intelligence with agentic AI to elevate customer…
Jabra reinforces headset leadership with new Evolve3 Series
Jabra reinforces headset leadership with new Evolve3 Series, professional audio engineered for both contact centres and…
Contact Centres Set for “Infinite Scale” Revolution
Contact Centres Set for “Infinite Scale” Revolution as AI Unlocks Unprecedented Customer Insight, Says Sabio Innovation…
In 2026, Brands Will Make or Break Customer Experiences with AI
In 2026, Brands Will Make or Break Customer Experiences with AI – CCMA Predictions for the…
Calabrio Launches Omni Agent Intelligence to Unify Quality & Performance
Calabrio Launches Omni Agent Intelligence to Unify Quality and Performance Across the Human and AI Agents,…
Calabrio Achieves Landmark ISO 42001:2023 Certification
Calabrio Achieves Landmark ISO 42001:2023 Certification, Setting a New Global Standard for Responsible AI Independent validation…
Five9 Launches Joint Enterprise Customer Experience AI Solution
Five9 Launches Joint Enterprise Customer Experience AI Solution With Google Cloud The Power of Intelligent CX…
Contact Centre Technology Report 2026
Valuable Insights, Practical Guidance and Stellar Case Studies: Contact Centre Technology Report 2026 Now available to…
Routine Queries to Be Fully Automated by Agentic AI in 2026
Over Half of CX Leaders Expect More Routine Queries to Be Fully Automated by Agentic AI…
Supplier Directory – Britannic
Britannic are award-winning specialists in business communications, systems integration, digital transformation and managed services, maximising the…
Supplier Directory – Calabrio
Calabrio, the workforce performance company, provides the digital foundation of today’s customer-centric contact centres, enriching and…
Supplier Directory – Jabra
Jabra provides contact centres with a powerful way to satisfy more customers. Jabra headsets are designed…
The Workforce Intelligence Revolution
The Workforce Intelligence Revolution: From Managing People to Maximising Potential The contact centre industry has seen…
UK’s First National Contact Centre Day Confirmed for 4 March 2026
UK’s First National Contact Centre Day Confirmed for 4 March 2026 The UK’s contact centre sector…
Customer Experience Transformation: Bridging the Gap
Customer experience transformation: Bridging the gap in the contact centre Craig Farley of IPI discusses how…