Contact Centre Article: Bad Habits That Kill Your WFM Strategy

Bad Habits That Kill Your WFM Strategy – Jim Fleming, WFM Solutions Consultant at Sabio Group…

IPI Spotlight – AI: The Next Evolution of Heroism

A bold, immersive one-day experience designed to unlock the superpowers of your people and your platform.…

Bridging the Contact Centre Gap: Omnichannel, AI & the future of CX

Bridging the contact centre gap: Omnichannel, AI and the future of CX – Magnus Geverts, VP…

The Return of Voice: AI’s unlikely role in shaping the future of CX

The return of voice: AI’s unlikely role in shaping the future of CX in the contact…

Calabrio Highly Commended at The CX Awards 2025

Calabrio Highly Commended at The CX Awards 2025 for its Workforce Engagement Management Platform The company…

AI Hype vs. Business Reality: The Race to Meaningful Implementation

AI hype vs. business reality: The race to meaningful implementation – Chris Martin, AI & ML…

IPI Launches First Partner Programme to UK market

‘Evolving Together’ sets new benchmark for channel partnerships by accelerating partner growth and profitability through IPI’s…

Content Guru & Together Win at Digital Technology Leaders Awards

Content Guru and Together Win “Machine Learning / AI Project of the Year” at 2025 Digital…

Content Guru Celebrates UK Contact Centre Excellence

Content Guru Celebrates UK Contact Centre Excellence at the 30th Annual UK National Contact Centre Awards…

Resorting to Digital – Cloud Technology for Hospitality

Living costs and living standards in South East Asia have risen. For the hospitality industry, staffing…

2025 CX Study: Meeting Rising Customer Expectations

2025 CX Study: Meeting Rising Customer Expectations –  New contact centre report from Five9 Customer expectations…

Cloud Contact Centres: Do they Pass the Test?

Private education in South East Asia is growing. The International Schools Database lists 98 International Schools…

30th UK National Contact Centre Awards – And the Winners are…..

UK’s Top Contact Centres Celebrate Excellence at the 30th UK National Contact Centre Awards Organisations including…

IPI Partners with C1 to extend IPI’s Flagship Compliance Solution

IPI partners with C1 to extend IPI’s flagship compliance solution in North America C1 to make…

Sabio Group’s Customers Receive Numerous Recognition at UK National Contact Centre Awards

Sabio UK National Contact Centres  – Sabio’s Stuart Dorman addresses the UK National Contact Centre Awards…

Content Guru scores 100% ‘Willingness to Recommend’ by Gartner

Content Guru scores 100% ‘Willingness to Recommend’ rating in the 2025 Gartner® CCaaS Voice of the…

AI Provides Measurable Cost Savings & Positive Impact on CSAT

AI Provides Measurable Cost Savings and Positive Impact on CSAT within the contact centre, Despite Employee…

Why it’s time to trade in your Legacy Contact Centre

Why it’s time to trade in your legacy Contact Centre: A car enthusiast’s take on cloud…

Building a Smarter Contact Centre with AI and Automation

Sabio’s Kevin McGachy highlights some key considerations ahead of any AI implementation in the contact centre.…

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