Meeting Gen Z Customer Expectations in the Contact Centre

Gen Z is quickly becoming the key customer demographic for UK businesses, expecting seamless, hyper-personalised, omnichannel…

AI that actually works in the Contact Centre

AI that actually works in the contact centre as Enghouse Interactive explains Every company asks the…

Turning Customer Complaints into Moments of Loyalty

Turning customer complaints into moments of loyalty – Sid Banerjee, Chief Strategy Officer, Medallia explains. Unhappy…

Content Guru Celebrates UK IT & ECCCSA Awards Shortlist Success

Content Guru, a leading global provider of cloud Customer Experience (CX) and contact centre technology, is…

Puzzel Product Launch: Co-Pilot and Live Summary

Empowering contact centre agents in every call – with AI-driven context, guidance and summarisation. Contact centre…

Thoma Bravo Acquires Verint to Join Forces with Calabrio

Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an AI-Driven Customer Experience Powerhouse …

Five9 Launches New Integration in Epic Toolbox

Five9 Launches New Integration in Epic Toolbox – New integration delivers faster hyper-personalized modern patient experiences…

Finalists Announced for European Contact Centre & Customer Service Awards

The finalists for the European Contact Centre & Customer Service Awards 2025, ECCCSAs, have been revealed!…

Good Practice Guide: Artificial Intelligence for Voice

Good Practice Guide: Artificial Intelligence for Voice: Selecting the Right Approach for your Contact Centre With…

Contact Centre Webinar: Breaking the Barriers to AI at Scale

AI is reshaping the way contact centres work – but not every organisation is on the…

Medallia announces Jagrit Malhotra as new Chief Revenue Officer

Medallia, the global leader in customer and employee experience, today announced that Jagrit Malhotra has joined…

Contact Centre Events: Sabio CX Community Day – AI & Automation

If you’re leading or supporting AI transformation in your contact centre, focused on improving customer experience,…

AgenticAI will Re-Define the World of the Contact Centre Agent

Agentic AI Is Not About Replacing People — But It Will Redefine the Work They Do…

Contact Centre Article: Bad Habits That Kill Your WFM Strategy

Bad Habits That Kill Your WFM Strategy – Jim Fleming, WFM Solutions Consultant at Sabio Group…

IPI Spotlight – AI: The Next Evolution of Heroism

A bold, immersive one-day experience designed to unlock the superpowers of your people and your platform.…

Bridging the Contact Centre Gap: Omnichannel, AI & the future of CX

Bridging the contact centre gap: Omnichannel, AI and the future of CX – Magnus Geverts, VP…

The Return of Voice: AI’s unlikely role in shaping the future of CX

The return of voice: AI’s unlikely role in shaping the future of CX in the contact…

Calabrio Highly Commended at The CX Awards 2025

Calabrio Highly Commended at The CX Awards 2025 for its Workforce Engagement Management Platform The company…

AI Hype vs. Business Reality: The Race to Meaningful Implementation

AI hype vs. business reality: The race to meaningful implementation – Chris Martin, AI & ML…

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