Content Guru, a leading global cloud Customer Experience (CX) technology provider, has announced the appointment of…
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“The Contact Centre Sector that Continues to Offer Fantastic Career Opportunities”
“A Sector that Continues to Offer Fantastic Career Opportunities” – UK Contact Centres set for the…
Why Asynchronous Communication Channels Are Redefining Customer Engagement
Why Asynchronous Communication Channels Are Redefining Customer Engagement Customer expectations around communication with businesses have fundamentally…
The Rehiring Boomerang: What Gartner Is Really Telling Us About AI in Contact Centres
The Rehiring Boomerang: What Gartner Is Really Telling Us About AI in Contact Centres – Kevin…
Contact Centres must use Data & Speech Analytics to Thwart Fraudsters
Contact centre operators must use data and speech analytics to thwart fraudsters as agents become the…
Medallia Unveils Latest Innovation to further Omnichannel Experience
Medallia unveils latest innovation agenda at Experience ’26 to further omnichannel experience transformation New generative AI…
Gartner’s AI Cost Prediction Is Wrong – But It’s a Symptom of a Broken Industry Model
Gartner’s AI Cost Prediction Is Wrong – But It’s a Symptom of a Broken Industry Model…
5 Predictions Defining the Future of AI and CX in EMEA
Hype or Reality? 5 Predictions Defining the Future of AI and CX in EMEA Sam Counterman…
Be Part of the UK Contact Centre Decision-Makers Guide
With insights built on hard data, the 23rd annual edition of “The UK Contact Centre Decision-Makers’…
NHS Lanarkshire Introduces New Cloud-Based Telephony System
NHS Lanarkshire Introduces New Cloud-Based Telephony System NHS Lanarkshire has implemented a new cloud-based telephony system…
Sabio’s Consultancy Helps Accelerate Telecom Transformation
Sabio’s Consultancy Helps Accelerate Major Telecom Transformation – Bouygues Telecom’s partnership with Sabio Group demonstrates how expert…
Calabrio’s Release “Voice of the Agent” Report
Calabrio’s “Voice of the Agent” Report Finds the Modern Contact Centre Balancing Empathy and AI in…
The Ivy Collection Boosts Conversion Rates by 20%
The Ivy Collection Boosts Conversion Rates by 20% through its contact centre wth Five9 The Ivy…
Medallia & Ada Announce Strategic Partnership to Unite Customer Intelligence with Agentic AI
Medallia and Ada announce strategic partnership to unite customer intelligence with agentic AI to elevate customer…
Jabra reinforces headset leadership with new Evolve3 Series
Jabra reinforces headset leadership with new Evolve3 Series, professional audio engineered for both contact centres and…
Contact Centres Set for “Infinite Scale” Revolution
Contact Centres Set for “Infinite Scale” Revolution as AI Unlocks Unprecedented Customer Insight, Says Sabio Innovation…
In 2026, Brands Will Make or Break Customer Experiences with AI
In 2026, Brands Will Make or Break Customer Experiences with AI – CCMA Predictions for the…
Calabrio Launches Omni Agent Intelligence to Unify Quality & Performance
Calabrio Launches Omni Agent Intelligence to Unify Quality and Performance Across the Human and AI Agents,…
Calabrio Achieves Landmark ISO 42001:2023 Certification
Calabrio Achieves Landmark ISO 42001:2023 Certification, Setting a New Global Standard for Responsible AI Independent validation…