Calabrio Names Frank Ciccone CRO as the Company Accelerates Growth and Customer Experience Innovations Veteran customer…
Category: – Company Info
Human Experiences could Unleash £100 more per Customer Service Enquiry
New research from Ventrica shows that human experiences could unleash £100 more per customer service enquiry…
Calabrio Unveil AI-driven Features to Accelerate Contact Centre Efficiency
Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Centre Efficiency and Customer Service Satisfaction…
Elevate ‘25 from Puzzel is less than 2 weeks away – Register Now!
Elevate ‘25 virtual is just a few weeks away, and we wanted to give you a…
Jabra Call Control for NICE CXone in the Contact Centre
Jabra Call Control for NICE CXone in the contact centre Designed to extend the value of…
Cloud Contact Centres – a shot in the arm for Asian Private Healthcare
Cloud contact centres – a shot in the arm for Asian private healthcare as Omningage explains.…
Content Guru & Together Win Best Use of AI & Automation Award
Content Guru and Together Win “Best Use of AI & Automation” at 2025 CCA Global Excellence…
The Future of CX Belongs to AI-Enabled Agents
The Future of CX Belongs to AI-Enabled Contact Centre Agents Matt McKernan, SVP, Americas, Content Guru…
Poor Audio & Video holding UK Workers back from Career Opportunities
Muted Potential: Poor audio and video holding UK workers back from career opportunities A quarter (25%)…
VoiceAbility & Sabio Launch Neurodiversity-Focused CX Solution
Breaking Down Barriers: VoiceAbility and Sabio Launch Neurodiversity-Focused Customer Experience Solution Leading voice and rights charity…
Cirrus & Nebula Launch Joint Technical Alliance for CCaaS & UCaaS
Cirrus and Nebula launch joint technical alliance for CCaaS & UCaaS Cirrus, a leading AI-enabled contact…
Stuck with Legacy Systems? Agile Tech is Key to Contact Centre Success
Stuck with Legacy Systems? Why Agile Tech is the Key to Contact Centre Success in 2025…
9 Signs Your Contact Centre Tech Is Holding You Back
Signs Your Contact Centre Tech Is Holding You Back — And How to Fix It As…
Essent & Sabio Engineer Cloud Migration to Energise Customer Experience
Powering Connections: Essent and Sabio Group Engineer Cloud Migration to Energise Customer Experience Sabio Group, the…
Sabio Group Takes It’s Disrupt CX Programme Across Europe
Sabio Group have announced the expansion of its acclaimed ‘Disrupt’ programme across Europe for 2025, taking…
Calabrio Report: The State of the Contact Centre 2025
The State of the Contact Centre 2025 – Calabrio surveyed 400+ global contact centre leaders, and…
Local Authority Digital Transformation Index
First ever Local Authority Digital Transformation Index furnishes councils facing change with critical data to inform…
How Contact Centres are Supporting the Next Generation
Student mental health: how contact centres are supporting the next generation Student mental health is a…
UK National Contact Centre Awards 2025 – Finalists Announced!
Finalists for the UK National Contact Centre Awards 2025 have been announced! Leigh Hopwood, CEO, CCMA…