The Driver and Vehicle Licensing Agency (DVLA) says its new AI-powered phone system is significantly reducing…
Category: – Company Info
Why Fixing the Contact Centre Won’t Fix Your Customer Experience
Why Fixing the Contact Centre Won’t Fix Your Customer Experience – Richard Higginbotham, Product Marketing – Intelligent Automation…
IPI Surpasses 150 Monthly Sessions across its Carrier Network
IPI surpasses 150 monthly sessions across its carrier network, reinforcing carrier-grade scale and operational maturity IP…
Contact Centre Leaders say the same thing: Telephony volumes will fall….
Year after year, contact centre leaders say the same thing: telephony volumes will fall. In the…
Essent Reduces Contact Centre Technology Costs by 50%
Essent Reduces Contact Centre Technology Costs by 50% – Sabio Group delivers mission-critical cloud migration for the…
Leading Formula 1™️Technology Expert to Close Sabio Disrupt London
Sabio Group, the AI-first expert services partner focusing on CX transformation in the contact centre, have…
Car Finance Compensation: Is This What Conversational / Agentic AI Was Built For?
Car Finance Compensation: Is This The Surge That Conversational / Agentic AI Was Built For? – Joe…
Medallia Deepens Investment in Partner Ecosystem with New Service Partner Programme
Medallia deepens investment in partner ecosystem with new Service Partner Programme, expanded engagement opportunities and awards…
Sabio Group Achieves Genesys Elite Partner Status
Sabio Group have announced that it has achieved elite partner status — the highest tier of…
Content Guru Scores Highest Rating in 2026 Gartner CCaaS Report
Content Guru scores highest ‘Willingness to Recommend’ rating in the 2026 Gartner® Voice of the Customer…
Contact Centres are now involved in 61% of Fraud Cases
Contact centres are now involved in 61% of fraud cases as criminals target customer service teams…
CCMA Circle: Customer Retention – Avoiding the Leaky Bucket
In this CCMA Circle session, we explore why effective sales and retention strategies are about far…
Content Guru Appoints Experienced Policing Director to Drive Innovation
Content Guru Appoints Experienced Policing Director to Drive Innovation in Police Public Contact Content Guru has…
The Hidden Cost of PCI in the Contact Centre
The hidden cost of PCI in the contact centre – Matt Taylor, Head of Solution Consulting…
CCMA Salary Guide for the Contact Centre Industry
CCMA Salary Guide Highlights a Contact Centre Industry Responding to the Growing Complexity of Roles Headline…
What Cognigy Nexus Confirmed About the Agentic AI Opportunity
What Cognigy Nexus Confirmed About the Agentic AI Opportunity — And Why Expertise Is Everything –…
Sabio Staff-led Fundraising Campaign Delivers Life-Saving Equipment
Sabio Group Launches Defibrillator Initiative in Memory of Colleague; Championing Heart Health Across the Organisation Sabio…
Thousands Come Together to Celebrate National Contact Centre Day
The UK’s contact centre industry celebrated its first National Contact Centre Day yesterday, 4 March, with…
Content Guru Appoints New Japanese Country Manager To Drive Next Chapter of AI Growth
Content Guru, a leading global cloud Customer Experience (CX) technology provider, has announced the appointment of…