Blog: To Publish or not to Publish?

Contact Centre News To publish or not to publish that is the question…. In addition to…

Interactive Intelligence discuss benefits of implementing technology

Interactive Intelligence ‘s Dave Paulding discusses how to determine the benefits of implementing contact centre technology…

Aspect Software poses the question Is a cloud contact centre right for your business?

Aspect: Is a cloud contact centre right for your business? You are thinking that it is…

Cognia PCI: Breach, Brand and 5 things we know about PCI for 2015

Matt Hooper, General Manager at Cognia PCI, discusses 5 things that we know about PCI in…

Ormuco asks ‘Do We Have Our Heads in the Cloud?’

Bibi Bajwa, Chief Operating Officer – EMEA at Ormuco, asks ‘Do We Have Our Heads in the…

Capita Customer Management Reveal ways to exceed customer expectations

Kathryn Clarke, Managing Consultant at Capita Customer Management, considers current customer expectations when dealing with companies,…

Proactive customer care is key in energy sector, says Aspect

Price drops on energy put emphasis on customer service for Big Six says Aspect. Smaller energy…

Put Your Contact Centre on a Post-Christmas Diet says Enghouse Interactive

Christmas brings consequences. All that excess and over-indulgence has to be paid for – and for…

Poor customer service is costing companies over £7.7 billion

Businesses need to reduce customer effort to minimise complaints – Customer engagement expert says analytics is…

I did tell you that the UK contact centre Industry is buzzing?

I guess that one of my many functions as Editor of the leading UK contact centre…

Webhelp UK discusses How respect for customer information will win confidence and secure sales

The outbound telemarketing industry is in the throes of change. With the emergence of regulation and…

Syntec: Managing multi-channel communication in contact centres

The way customers interact with business is changing. The phone is being replaced as the first…

Increase Upsales in your contact centre – Mats Rennstam of Bright Index

Mats Rennstam, MD of Bright Index takes a look at increasing upsales in your contact centre.…

Capita Customer Management: Five ways to exceed customer expectations

Kathryn Clarke, managing consultant at Capita Customer Management, considers current customer expectations when dealing with companies,…

Jabra’s Predictions for the 2015 Contact Centre

contact-centres.com asked Nigel Dunn, Managing Director, Jabra UK&I to look into the Company’s Crystal Ball for…

mplsystems highlights 5 key contact centre technology trends

Intelligent Agent Desktops, embedded customer care and greater support for text channels set to deliver a…

Five ways to make your contact centre more powerful

Five ways to make your contact centre more powerful Consumers expect more from contact centres Simon…

Retaining customers: You don’t know what you got ‘til it’s gone

With this week’s news that none of the ‘Big Six’ energy suppliers answered the phone to…

Abandoned and Nuisance calls – the blight of the contact centre industry

Perhaps the hot topic this week has got to be nuisance and abandoned calls especially in…

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