FourNet’s ANTENNA goes mobile – Hybrid-working era mobile service supports fast deployment, compliance and mobile devices…
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The Future is Omni-Channel in the Contact Centre
The Future is Omni-channel in the Contact Centre – SVL Account Director Debbie Bicker discusses the…
How Can Contact Centres Improve the Health of Agents?
ContactBabel is working with University researchers and industry partners to discover what UK contact centres are…
88% of Over 65s feel ‘Shut Out’ by Online Brands
Think outside the chatbot box in the contact centre : 88% of over 65s feel ‘shut…
The Future of Customer Experience: Invisible & Seamless Personalisation
The Future of Customer Experience: Invisible and Seamless Personalisation – A Frost & Sullivan white paper…
How to Hire Work from Home Contact Centre Agents
Bringing new hires into your contact centre is rarely an easy task. Managers have a lot…
The Wine Society Selects Secure Automated Payments
Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres…
Customer Service has Power to Make or Break Reputation
Customer service has power to make or break corporate reputation, research from contact centre outsource company…
It’s all Change for Insurance Customer Experience in 2022
It’s all change for insurance CX in 2022: Customer-centricity must be ‘baked-in’ to all insurance operations…
SD Worx Chooses Talkdesk Contact Centre Solution
SD Worx Chooses Talkdesk Contact Centre Solution – Leading European HR services provider puts people at…
Over a Third of Customer Enquiries to UK’s Airlines go Unanswered
Over a third of customer enquiries to UK’s leading airlines contact centres going unanswered despite summer…
e-Commerce Payments: 5 Ways to Reduce Contact Centre Costs
e-Commerce Payments: 5 Ways to reduce costs – Rob Crutchington at payment service provider Encoded discusses…
ResQ Recognised as ‘Outstanding Company to Work For’
ResQ, the leading outsourced contact centre specialist, has announced that it has been recognised by its…
Effective Onboarding Helps Staff Retention in Contact Centres
How effective onboarding helps staff retention in your contact centre Like many areas of our economy,…
SVL Welcomes Member to Longest Established Contact Centre Sales Team
SVL welcome newest member to longest established Contact Centre sales team in country. The newest member…
Community Fibre Invest in Amazon Connect Contact Centre
Community Fibre invest in Amazon Connect omnichannel contact centre service with SVL SVL has announced that…
Yorkshire Accent Best for Customer Service, Survey Reveals
The Yorkshire accent is the best UK accent for customer service in contact centres, according to…
The many faces of Customer Satisfaction in the contact centre
The many faces of Customer Satisfaction (CSAT) in the contact centre – Omningage Customer Satisfaction (CSAT)…