Calabrio’s OpenAI Integrations Accelerate Contact Centre Efficiency and Agent Productivity Tenured AI and ML research and…
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Using Data to Drive your Wellbeing strategy – Sabio Group
Using data to drive your wellbeing strategy – Phoebe Asquith – Research Psychologist & Senior Business…
Whistl appoint James Revell as Director of Contact Centres
Whistl, the UK’s leading logistics specialists in e-fulfilment, mail and parcels, has appointed James Revell as…
Welsh Contact Centre Forum rebrands as CNECT Wales
The Welsh Contact Centre Forum rebrands as CNECT Wales to reflect the evolution of Welsh businesses…
Thames Water Insource Contact Centre from SA
Thames Water’s insourcing of customer service contact centre and engineering positions results in 550 new jobs…
28% UK Organisations Have Omnichannel Connected
Only over a quarter (28%) of UK organisations have omnichannel connected in their organisations according to…
Content Guru ‘Strong Performer’ in Contact Center as a Service
Content Guru Named a ‘Strong Performer’ in Analyst Firm’s Contact Center as a Service (CCaaS) Evaluation…
Microsoft Copilot: Latest disruptive AI Capability for Customer Service?
Microsoft Copilot: Is this the latest disruptive AI capability for Customer Service? Stuart Dorman, Chief Innovation…
Zoom Contact Centre Powers Up with Calabrio’s True-Cloud
Zoom Contact Centre Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution Cloud Contact Centre Leaders…
Jabra Expands Evolve2 Range With Most Comfortable Headsets
Jabra expands the Evolve2 range with the most portable and comfortable headsets built for ultra-flexible hybrid…
Proactive Outbound Dialling Improves Appointment Process
U.S. Medical Organisation Improves Patient Appointment Process via contact centre With Proactive Outbound Dialling from Noetica…
AI & Automation Delivering Enhanced Contact Centre Performance
How AI & Automation are already delivering enhanced Contact Centre Advisor Performance Phil Jordan, AI &…
Finalists of the UK National Contact Centre Awards 2023
Allstate Northern Ireland, BT, Chase, DHL, Emovis, Specsavers, SSCL, Walsall Council and Welsh Water amongst Finalists of the…
1 in 5 Contact Centre Agents Supported by AI, Robotics & Chatbot
Only two in five contact centre agents are supported by AI, robotics or chatbots, says CCA…
Growing Prevalence of “Conversational Everything”
New research from Infobip reveals the growing prevalence of “conversational everything” for customer communications » Infobip…
Wessex Water Achieves Customer Service Excellence
Wessex Water recognised for customer service excellence as the company retains its national Customer Service Excellence…
NICE Surpasses Milestone of 1 Million Agents on CXone
NICE Surpasses Milestone of 1 Million Contact Centre Agents on CXone NICE have announced that CXone,…
60% of Brands Struggle with Ineffective AI for Customer Service
Sprinklr Study Finds 60% of Brands Struggle with Ineffective AI for Customer Service within the contact…