Global outsource company Aegis have announced plans to create a 2,500 seat contact centre in Glasgow.
The company , which currently has a centre in Manchester employing 400 staff, commented that the main reason was that British customers having a “cultural affinity” with the people answering the telephone in their native country.
Commenting on the move Vince Cable, Secretary of State for Business, said, “Customers often prefer to deal with call centre staff in the UK. Because of this, the Indian company Aegis is looking to create 2,500 jobs in Glasgow”.
“British industry is coming back. Hundreds of companies that have moved manufacturing, call centre work or software to low-cost countries in Asia are bringing the jobs back.”
