AI is reshaping the way contact centres work – but not every organisation is on the same journey.
Some teams are just getting started, while others are scaling initiatives or leading with advanced strategies.
In this strategy-focused session, we’ll explore the four biggest barriers holding teams back from scaling AI- and how different levels of AI maturity are influencing service quality, efficiency, and innovation across the industry.
Based on insights from our CX research, we’ll break down key blockers like:
– Process complexity
– Knowledge and skills gaps
– Data limitations
– Legal and compliance concerns
You’ll hear from Matt Hughes (Head of Product), Raïsa van Olden (Product Marketing Director), and Tue Martin Berg (Executive Director) as they unpack how these challenges are impacting organisations — and what separates high-maturity teams from the rest.
Whether you’re just starting out or actively scaling AI across your business, this session will help you pinpoint what’s getting in the way — and how to move forward with more clarity and confidence.
What you’ll learn
– How to assess your current AI maturity and CX readiness
– The four major barriers to AI adoption — and how to address them
– The real-world impact of AI maturity on service quality and operational efficiency
– Actionable next steps to advance your AI journey with confidence
Thursday 28th August 2025 – 9.00 – 09.30 am BST
For additional information or to register for the webinar Click Here
Puzzel offers a customer-centric CX ecosystem designed to give organisations control and visibility over the customer journey. Facing challenges like agent attrition, complex customer needs, and cost management, contact centre leaders struggle with outdated systems and point solutions.
Puzzel transforms this by unifying processes, centralising data, automating tasks, and scaling to meet evolving demands. It empowers CX teams to deliver exceptional customer experiences, increase first-contact resolution rates, and reduce operational costs. With Puzzel, businesses can do more with less, keeping agents satisfied while ensuring outstanding customer service in a rapidly advancing digital landscape.
For additional information on Puzzel view their Company Profile
