Out-Perform your Competitors with AI: Create Efficiencies Before, During and After Interactions
Those that implement AI to support their contact centre capabilities will significantly outperform competitors, with the technology touching every area of customer interactions. With Gartner predicting 30% of Generative AI projects will be abandoned after proof of concept by the end of 2025, it is vital you have a partner that allows you to get the most out of your AI investment.
At Content Guru, AI and intelligent automation are central to our strategy. Our AI portfolio is the fastest-growing part of our business seeing significant investment.
Our approach positions us as an “AI broker,” integrating the best technologies available to deliver customised AI solutions for our customers. Through our AI orchestration layer, brain®, we unify third-party AI solutions, customer data, and our storm® cloud CX platform to deliver ready-to-use AI experiences. This setup offers unmatched flexibility, allowing customers to switch providers as the market evolves, ensuring continuous access to cutting-edge technology.
To discover more AI insights and how Content Guru can unlock your AI success download our latest AI playbook.
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Content Guru is the world’s foremost vendor of mission-critical, high-scale, feature-rich cloud contact centre and CX (customer experience) solutions.
Available in over 150 countries, storm® is the only cloud platform trusted to run national blue-light emergency services and its CX solutions have delivered the highest customer satisfaction scores in multiple industries for many of the globe’s largest organisations. Its brain® AI services provide leading automated and human-assist capabilities to bolster contact centre performance.
For additional information on Content Guru view their Company Profile
