16th May 2016 Enforcement Day for Nuisance Calls

Cold callers will no longer be able to hide or disguise their phone numbers as Government continues to crack down on nuisance calls.

Baroness Neville Rolfe, the Government Minister responsible for data protection, confirmed that from Monday 16 May 2016, direct marketing companies registered in the UK will need to display their phone numbers when making unsolicited phone calls – even if their contact centres are based abroad.

The move follows positive backing in a public consultation and extensive work with regulators, industry, and consumer groups.

Baroness Neville Rolfe said:

“Nuisance calls are incredibly intrusive and can cause significant harm to elderly and vulnerable members of society.

Government is committed to tackling this problem, which is why we are making it easier for consumers to report companies by forcing them to display their phone numbers.

We’re sending a clear message to rogue direct marketing companies. Nuisance calls are unacceptable and we will not hesitate to take action against the companies behind them.”

ICO Head of Enforcement, Steve Eckersley said:

“Any change that make it easier for us to track down and take action against companies making nuisance calls is a change that will reduce the annoyance these calls cause.

We do investigate unscrupulous companies who hide their identities, and we can track them down, but it certainly makes our job more difficult. And when people are able to identify the number behind the call they’ve received, they’re more likely to complain to us and that means we’re more able to take action.”

Which? Executive director Richard Lloyd, said:

“This is another important victory in the fight against nuisance calls. With marketing firms now being forced to display their numbers when making calls, it will make it much easier for people to report them and enforcement action to be taken when companies break the law.”