The Role of AI in a People-Centric Contact Centre

Since late 2022, AI (artificial intelligence) has been all over the news. Every technology vendor has…

Your Guide to AI in WFM – Get the Complete eBook

Embark on a journey through AI in WFM, dissecting AI-driven forecasting, exploring the synergy between AI…

injixo eBook: Rethinking Contact Centre Training

injixo eBook: Rethinking Contact Centre Training – new eBook from injixo Artificial Intelligence (AI) continues to…

Understanding AI-driven Forecasting: A Look Inside injixo Forecast

Can AI really predict the future? You’ve probably heard countless forecasting solutions claiming AI capabilities, but…

AI in Workforce Management: Separating Fact from Fiction

AI (artificial intelligence) continues to be big news. There is no shortage of opinion about whether…

Everything you Need to Know About Occupancy & Utilisation

Everything you need to know about Occupancy & Utilisation – New contact centre wfm eBook from…

Leicestershire County Council Improve Customer Service Performance

injixo has saved us lots of time. It helps us to be proactive, not reactive. And…

eBook: 7 WFM Trends to look out for in 2024

eBook: 7 WFM trends to look out for in 2024 – Free Contact Centre Download from…

WFM ROI: How WFM Software Pays for Itself

WFM ROI: how workforce management software pays for itself in the contact centre – injixo To…

What is Workforce Management in Contact Centres?

What is Workforce Management in contact centre? There are lots of moving parts in workforce management…

ContactBabel Inner Circle Guide to Omnichannel Workforce Optimisation

Injixo are excited to share with you the latest report from ContactBabel, The Inner Circle Guide…

Trade Secrets of Award-Winning Planning Managers

Contact centre workforce planners constantly face new challenges. » Digital channels are growing and calls are…

injixo TechLab: Dissecting the WFM Cycle Webinar Series

Join injixo in this unique webinar series as they dissect the WFM cycle. Learn about the…

WFM ROI Calculator: Calculate in a Few Steps

WFM ROI Calculator: Calculate in a few steps – Try injixo’s WFM ROI Calculator for Contact…

The Ultimate Guide to Contact Centre Forecasting with Excel

The Ultimate Guide to Contact Centre Forecasting with Excel – Download the eBook from injixo Do…

Contact Centre Forecasting Fundamentals: How to Forecast Workload

Contact Centre Forecasting Fundamentals Part 1: How to Forecast Workload Contact centre forecasting is the cornerstone…

The Art of Contact Centre Scheduling: A Balancing Act

Charles Watson of injixo explains the balancing act that contact centre managers go through to achieve…

8 Proven Success Strategies to Thrive in a Competitive Environment

The contact centre business process outsourcing (BPO) market, as you may know, is poised to grow…

Thomas Cook Take a Flexible Approach to WFM Across Their Contact Centres

Kerry Turney is Resource Planning Manager at Thomas Cook. She is a highly-experienced and respected workforce…

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