Ansaback; Research conducted by Ipswich based Outsource company Ansaback reveals that Britons prefer to speak with…
Tag: Survey
What customer service challenges will you face in 2015?
It’s that time of year again, we are all starting to plan for the year ahead,…
Inside the Minds of Your Customers [Survey Results]
Don’t Miss These Survey Results What do consumers really think about customer service today? How do…
Get Ready for Polarised Customer Service
A new survey from Enghouse Interactive, polling the views of more than 2,000 adults across the…
Which? Energy companies hit rock bottom for customer service
New Which? research has found the Big Six energy suppliers are among the worst offenders when…
Last chance to take part in ContactBabel Survey
Contact Babel are inviting organisations with more than 10 UK agent positions to take part in…
Cloud Contact Centre Solutions Survey
Providers of cloud contact centre technology are keen to promote their advantages. Our new survey looks…
Research on Headsets in the Contact Centre
BenchmarkPortal is conducting a One Minute Survey on the importance of headsets in the contact center.…
Noble Systems Survey Reveals Organisations Continue to Rely on Manual Contact Tools
Noble Systems Corporation have announced the results of its latest survey of contact centre operations, revealing…