QStory

Will HMRC’s new DG of Customer Service embrace innovative tools available to support her staff to cope with their annual…

Agility will be the superpower for high-performance contact centres in 2021 Paddy Coleman, founder of QStory, argues that there will…

Davies Hickman Partners and QStory join forces to gain key insights into the contact centre sector Hearing and understanding the…

Contact Centre CX and the financial sector As customer experience continues to rise, in spite of COVID-19, the financial sector…

Travel Bookings On The Up, Contact Centres Need to Provide The Best CX according to Nino Reina, Business Development Manager,…

COVID-19 is forcing the contact centre sector to overcome concerns of homeworking – resulting in a hybrid workforce However, implementing…

Trust sits high on the priority list of many large organisations. Leaders talk frequently of the desire to build trust…

Could Remote Working Point a Way Forward for the Travel Industry? Nino Reina, Business Development Manager at QStory Ltd Remote…

COVID-19 is forcing the contact centre sector to overcome concerns of homeworking However, implementing the right technology support is crucial…

Research: The Inner Circle Guide to Contact Centre Remote Working Solutions The Inner Circle Guides are a series of analyst…

QStory appoints David O’Reilly to board as Non-Executive Director – Start-up and tech veteran joins QStory at an exciting time…

3 Reasons Why You Want To Start Your Contact Centre Agent Training Now CFO asks CEO: What happens if we…

The Intraday Story – Four Reasons to Think Again about Real-Time Paddy Coleman at QStory takes a closer look at…