Can Automation Finally Change the Image of Contact Centres?
Can automation finally change the image of contact centres? Employers who look after their employees perform better. But, for too…
QStory
QStory Applauded by Frost & Sullivan for Contact Centres
QStory Applauded by Frost & Sullivan for Helping Contact Centres Build Flexible Work Environments with Its Intraday Automation Solution The…
Brand Refresh by QStory Solidifies Market Leading Position
Brand refresh of intraday automation specialist QStory solidifies market leading position for contact centres QStory also looks to US to…
Will HMRC Improve Under New DG of Customer Service?
Will HMRC’s new DG of Customer Service embrace innovative tools available to support her staff to cope with their annual…
Agility the Superpower For Contact Centres in 2021
Agility will be the superpower for high-performance contact centres in 2021 Paddy Coleman, founder of QStory, argues that there will…
Davies Hickman Partners & QStory Join forces to gain Insights into Contact Centre Sector
Davies Hickman Partners and QStory join forces to gain key insights into the contact centre sector Hearing and understanding the…
Contact Centre Customer Experience and the financial sector
Contact Centre CX and the financial sector As customer experience continues to rise, in spite of COVID-19, the financial sector…
Travel Bookings Rise Contact Centres Need to Provide The Best CX
Travel Bookings On The Up, Contact Centres Need to Provide The Best CX according to Nino Reina, Business Development Manager,…
Contact Centres Must Overcome Concerns of Homeworking
COVID-19 is forcing the contact centre sector to overcome concerns of homeworking – resulting in a hybrid workforce However, implementing…
Customer Trust is Built by Delivering On Promises – FACT
Trust sits high on the priority list of many large organisations. Leaders talk frequently of the desire to build trust…
Is Remote Working the Way Forward for the Travel Industry?
Could Remote Working Point a Way Forward for the Travel Industry? Nino Reina, Business Development Manager at QStory Ltd Remote…
Contact Centres Overcoming Home Working Concerns
COVID-19 is forcing the contact centre sector to overcome concerns of homeworking However, implementing the right technology support is crucial…
The Inner Circle Guide to Contact Centre Remote Working
Research: The Inner Circle Guide to Contact Centre Remote Working Solutions The Inner Circle Guides are a series of analyst…
QStory Appoints David O’Reilly As Non-Executive Director
QStory appoints David O’Reilly to board as Non-Executive Director – Start-up and tech veteran joins QStory at an exciting time…
Start Your Contact Centre Agent Training Now
3 Reasons Why You Want To Start Your Contact Centre Agent Training Now CFO asks CEO: What happens if we…
The Intraday Story – Four Reasons to Think Again about Real-Time
The Intraday Story – Four Reasons to Think Again about Real-Time Paddy Coleman at QStory takes a closer look at…