Contact Centre Confusion Over Ofcom Outbound Regulations

There are estimated to be 6,200* contact centres in the UK, with perhaps a quarter of…

KCOM fined £900,000 for emergency-call failure

Ofcom has today fined KCOM £900,000, after uncovering a serious weakness in the telecoms company’s emergency-call…

Predictive Diallers And The Philosopher’s Stone

Predictive Diallers And The Philosopher’s Stone – Danny Singer of Noetica looks at how abandoned calls…

Noetica SNoDrop for Zero Abandoned Call Rate

Large Global Outsourcer Implements Noetica SNoDrop for a Zero Abandoned Call Rate and Ofcom Compliance Noetica,…

ResQ Contact Centre Achieves Full Ofcom Compliance

ResQ become the world’s first contact centre to achieve full Ofcom compliance Following the launch of…

ResQ: The End of the Contact Centre with Ofcom Clampdown?

The End of the Call Centre? ResQ hail Ofcom clampdown as ‘gamechanger’ It’s a decision that…

Noetica Champions Responsible Outbound Calling with SmartBound™ For Contact Centres

Noetica Champions Responsible Outbound Calling with SmartBound™ For Contact Centres and Direct Marketing Organisations SmartBound™ Ensures…

Message Channels Prevent Contact Centres Falling foul

How digital & mobile messaging channels can prevent contact centres falling foul of Ofcom regulations With…

Ofcom Consultation: Zero-Tolerance To Silent and Abandoned Calls?

Ofcom consultation: a zero-tolerance approach to silent and abandoned calls? Simon Cloke, Partner at Eversheds, discusses.…

Ofcom fines EE £1m over complaints handling failures

Ofcom today fined EE £1,000,000 for failing to comply with Ofcom’s rules on handling customer complaints.…

Contact Centre Investigated for Making Nuisance Calls

Contact Centre Investigated for Making Recorded Nuisance Calls – The Information Commissioner’s Office (ICO) has raided…

Contact Centre Call Charge Changes need not be a headache

Call Charge changes do not need to be a headache for the Contact Centre – Industry…

Calls from Mobile Phones to Freephone Numbers free from 1st July

Calls from mobile phones to Freephone numbers free from 1st July 2015. Great news for consumers,…

Ultracomms launches AMD+, its latest innovation in mitigating silent pauses

Ultracomms new solution improves agent productivity, reduces administration and ensures Ofcom compliance Ultracomms, Europe’s first cloud-based…

Syntec explains the new Ofcom changes to 08, 09 and 118 numbers

Syntec explains the new caller charges for consumers using 08, 09 and 118 numbers effective 1st…

Expolink Guide to Changes to non-geographic telephone numbers

Expolink Kirsty Matthewson loooks at the changes to both freephone and non-geographic telephone numbers being introduced…

Blog: Abandoned and Nuisance calls – the blight of the contact centre industry

Perhaps the hot topic this week has got to be nuisance and abandoned calls especially in…

Ofcom get tough on abandoned calls from contact centres

Ofcom has fined two companies a total of £40,000 for making abandoned calls. Separate investigations into…

Ofcom Number Changes cost businesses millions

The introduction of the Consumers Rights Directive will mean that by 13th of June many of…

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