Contact Centre Confusion Over Ofcom Outbound Regulations
There are estimated to be 6,200* contact centres in the UK, with perhaps a quarter of a million agents making…
Ofcom
KCOM fined £900,000 for emergency-call failure
Ofcom has today fined KCOM £900,000, after uncovering a serious weakness in the telecoms company’s emergency-call service. An Ofcom investigation…
Predictive Diallers And The Philosopher’s Stone
Predictive Diallers And The Philosopher’s Stone – Danny Singer of Noetica looks at how abandoned calls are a thing of…
Noetica SNoDrop for Zero Abandoned Call Rate
Large Global Outsourcer Implements Noetica SNoDrop for a Zero Abandoned Call Rate and Ofcom Compliance Noetica, the contact centre technology…
ResQ Contact Centre Achieves Full Ofcom Compliance
ResQ become the world’s first contact centre to achieve full Ofcom compliance Following the launch of their ‘Why Not Zero’…
ResQ: The End of the Contact Centre with Ofcom Clampdown?
The End of the Call Centre? ResQ hail Ofcom clampdown as ‘gamechanger’ It’s a decision that some say could destroy…
Noetica Champions Responsible Outbound Calling with SmartBound™ For Contact Centres
Noetica Champions Responsible Outbound Calling with SmartBound™ For Contact Centres and Direct Marketing Organisations SmartBound™ Ensures Compliance with new Ofcom…
Message Channels Prevent Contact Centres Falling foul
How digital & mobile messaging channels can prevent contact centres falling foul of Ofcom regulations With OFCOM due to announce…
Ofcom Consultation: Zero-Tolerance To Silent and Abandoned Calls?
Ofcom consultation: a zero-tolerance approach to silent and abandoned calls? Simon Cloke, Partner at Eversheds, discusses. In December 2015, Ofcom…
Ofcom fines EE £1m over complaints handling failures
Ofcom today fined EE £1,000,000 for failing to comply with Ofcom’s rules on handling customer complaints. The investigation into EE…
Contact Centre Investigated for Making Nuisance Calls
Contact Centre Investigated for Making Recorded Nuisance Calls – The Information Commissioner’s Office (ICO) has raided a Manchester based contact…
Contact Centre Call Charge Changes need not be a headache
Call Charge changes do not need to be a headache for the Contact Centre – Industry changes can be tackled…
Calls from Mobile Phones to Freephone Numbers free from 1st July
Calls from mobile phones to Freephone numbers free from 1st July 2015. Great news for consumers, but UK businesses need…
Ultracomms launches AMD+, its latest innovation in mitigating silent pauses
Ultracomms new solution improves agent productivity, reduces administration and ensures Ofcom compliance Ultracomms, Europe’s first cloud-based contact centre solution provider,…
Syntec explains the new Ofcom changes to 08, 09 and 118 numbers
Syntec explains the new caller charges for consumers using 08, 09 and 118 numbers effective 1st July 2015 and how…
Expolink Guide to Changes to non-geographic telephone numbers
Expolink Kirsty Matthewson loooks at the changes to both freephone and non-geographic telephone numbers being introduced by Ofcom 1st July…
Blog: Abandoned and Nuisance calls – the blight of the contact centre industry
Perhaps the hot topic this week has got to be nuisance and abandoned calls especially in the light that Ofcom…
Ofcom get tough on abandoned calls from contact centres
Ofcom has fined two companies a total of £40,000 for making abandoned calls. Separate investigations into Green Deal Savings Limited…
Ofcom Number Changes cost businesses millions
The introduction of the Consumers Rights Directive will mean that by 13th of June many of the UK’s businesses will…