Premium rate numbers abolished; will customer calls rise?
With costly calls to premium rate numbers now officially a thing of the past, some businesses may be worried this…
Ofcom
Regulation changes and higher call rate numbers
New regulations regarding the use of higher call rate ‘non geographic numbers’ and 0800 numbers for consumers. We thought we…
Consumer hounding declines, but more needs to be done
Following Ofcom’s announcement that it had observed a significant decrease in silent, abandoned and nuisance calls, customer engagement expert, Dave…