Grouping Activities in the Contact Centre – Dan’s Coat
Grouping activities, a feature of the unified agent desktop, plays an important role in saving the company money, time and…
mplsystems
mplsystems included in 2017 Magic Quadrant for CRM
mplsystems included in the 2017 Magic Quadrant for the CRM Customer Engagement Centre for the third consecutive year mplsystems, leading…
Integrating Artificial Intelligence into Your Contact Centre
The number of predictions and speculations about Artificial Intelligence AI replacing human workers in the contact centre is countless. But…
One Customer But How Many Contact Centre Agents?
One Customer but how many contact centre agents? Putting aside the hype, are retailers managing to deliver an Omni-Channel experience?…
mplsystems & Injixo Integration To Transform Productivity in Contact Centres
mplsystems & Injixo Integration To Transform Productivity in Contact Centres Combining mplsystems pioneering contact centre and customer service technology with…
The Future of Intelligent Customer Routing
The Future of Intelligent Customer Routing Routing customer queries to the best skilled agent to deal with them is the…
mplsystems included in Gartner Market Guide for Customer Service
mplsystems included in Gartner’s Market Guide for Customer Service and Support Software, Europe. Gartner have published a new guide that…
mplsystems Receives Honourable Mention by Gartner
mplsystems receives honourable mention in Gartner’s new 2016 Field Service Management Report mplsystems, the contact centre and field service technology…
mplsystems Visionary In Gartner 2016 Magic Quadrant
mplsystems named Visionary once again in Gartner’s 2016 Magic Quadrant for Contact Centre as a Service (CCaaS), Western Europe mplsystems,…
Artificial Intelligence is Changing the Contact Centre
How are Artificial Intelligence & Virtual Assistance Changing the Contact Centre? Over the last 5 years, customer service has considerably…
Mplsystems Exhibiting at Customer Contact Expo 2016
Mplsystems, award winning provider of Omni-Channel Contact Centre and CRM Customer Service technology, will be exhibiting their intelligentContact software solution…
Top 3 Contact Centre Technology Trends for 2016
Top 3 Contact Centre Technology Trends for 2016 – Paul White, CEO of mplsystems looks ahead to revela the trends…
mplsystems Positioned in 2015 Gartner Magic Quadrant
mplsystems have been positioned as a Visionary in the 2015 Gartner Magic Quadrant for Contact Centre as a Service (CCaaS),…
mplsystems Positioned in 2015 Gartner Magic Quadrant
mplsystems, leaders in customer engagement centre and field service technologies, have announced that they have been named in Gartner’s “Magic…
mplSystems tips to get your customers to love you more
mpl Systems four top tips to get your customers to love you more – From time to time, a customer…
mplsystems – 45% of Callers are happy to stay on hold
According to the latest study conducted by global research consultancy TNS, 45% of British consumers are willing to wait on…
mplsystems highlights 5 key contact centre technology trends
Intelligent Agent Desktops, embedded customer care and greater support for text channels set to deliver a more joined-up customer experience…
Getting the retail customer journey back on track
Seven essential steps retailers should take to really put Big Data to work by bringing their Customer Service and Marketing…
Healthcare provider selects customer contact solution from mplsystems
mplsystems to significantly reduce call and email waiting times for The 3fivetwo Group, connecting patients more quickly with specialist healthcare…