mplsystems secure grant to research Multi-Channel Textual Analytics
mplsystems secures grant from the UK Government Technology Strategy Board to research “Multi-Channel Textual Analytics for Customer Service” mplsystems has…
mplsystems
Which? selects mplsystems for multi-channel contact centre solution
Which?, the largest consumer body in the UK, has selected customer contact technology specialist mplsystems to deliver a major multi-channel…
mplsystems 7 Technology Indicators for successful customer engagement
mplsystems predicts that that 2014 will be the year when customer service organisations start to break down their channel silos…
Housing Association turns to mplsystems to optimise customer contact across five contact centres
mplsystems’ intelligentDesktop helps agents handle calls from multiple social housing brands within Together Housing Group Easily configurable desktop solution delivers…