Institute of Customer Service

Amazon has retained the top spot for the fifth consecutive time in the UK Customer Satisfaction Index (UKCSI), published today…

Improvements in customer service could add £81.5 billion* to the UK’s GDP in the space of just 12 months, according…

Customer service in the retail banking sector has failed to improve over the past year, despite moves to increase competition…

The UK has the highest customer satisfaction rates in Europe, according to a report released by the Institute of Customer…

New academy launches to boost UK’s customer service skills – The UK services sector is set to receive an extensive…

Institute of Customer Service has today announced the appointment of Graham Heald as its Customer Experience Director, a new role…

Customer satisfaction on the rise as organisations respond to changing consumer demands Customer satisfaction in the utilities sector is improving…

Which? Receive Institute of Customer Service Accreditation – The Which? Member Service Centre has been awarded the prestigious ‘ServiceMark’ by…

UK must address customer service not wait for Ombudsman to complain says Jo Causon, CEO at the Institute of Customer Service…

UK Businesses failing customers since 2013 buoyed by improvement for Banks, Utilities and Transport according to the Institute of Customer…

Echo Managed Services joins Institute of Customer Service – Part of ongoing drive to deliver best practice customer contact services…

Yorkshire Housing Association ‘s Customer Service Centre has now joined one of only five UK Housing Associations to achieve the…

Customer Satisfaction has dropped according to Institute of Customer Service Report John Lewis and Amazon come out on top for…

LV= has been voted the best insurer for customer satisfaction, according to the 2014 UK Institute of Customer Service Customer…