Amazon has retained the top spot for the fifth consecutive time in the UK Customer Satisfaction…
Tag: Institute of Customer Service
Customer Service and the £81.5b Revenue Reward
Improvements in customer service could add £81.5 billion* to the UK’s GDP in the space of…
Report Shows Clock is Ticking For Banks with Poor Customer Service
Customer service in the retail banking sector has failed to improve over the past year, despite…
UK Tops ICS European Customer Satisfaction Index
The UK has the highest customer satisfaction rates in Europe, according to a report released by…
New Academy Launched to Boost UK Customer Service Skills
New academy launches to boost UK’s customer service skills – The UK services sector is set…
Institute of Customer Service Appoint Customer Experience Director
Institute of Customer Service has today announced the appointment of Graham Heald as its Customer Experience…
Customer Satisfaction on the rise according to UKCSI
Customer satisfaction on the rise as organisations respond to changing consumer demands Customer satisfaction in the…
Which? Receive Institute of Customer Service Accreditation
Which? Receive Institute of Customer Service Accreditation – The Which? Member Service Centre has been awarded…
UK must address customer service not wait for Ombudsman to complain
UK must address customer service not wait for Ombudsman to complain says Jo Causon, CEO at the…
UK Customer Satisfaction Index from Institute of Customer Service
UK Businesses failing customers since 2013 buoyed by improvement for Banks, Utilities and Transport according to…
Echo Managed Services joins Institute of Customer Service
Echo Managed Services joins Institute of Customer Service – Part of ongoing drive to deliver best…
Yorkshire Housing Association achieves ServiceMark Accreditation
Yorkshire Housing Association ‘s Customer Service Centre has now joined one of only five UK Housing…
Customer Service and Satisfaction has dropped to its lowest level since 2010
Customer Satisfaction has dropped according to Institute of Customer Service Report John Lewis and Amazon come…
LV= Voted Best for Customer Satisfaction
LV= has been voted the best insurer for customer satisfaction, according to the 2014 UK Institute…