Why Your Contact Centre Needs Social Media
Why Your Contact Centre Needs Social Media Social media has cemented its role in society, fast becoming an established part…
Hostcomm
How WebRTC Lowers Your Contact Centre Costs
By making voice calls, live chat and secure file sharing part of every web browser, WebRTC promises to transform the…
Improve Customer Service with Multi-Channel Contact Centre Technology
5 Ways to Improve Customer Service with Multi-Channel Contact Centre Technology – Chris Key CEO Hostcomm Today’s customers come with…