“Like speech analytics but at a fraction of the cost” Bright announces new features to its…
Tag: Customer Service
Which? Report focus on Energy Company’s waiting times
How does your contact centre compare? Need to ring your energy provider? Then be prepared to…
Keep customer effort to a minimum to reduce complaints
Banks and insurance companies are breaking records for the worst customer service according to new figures…
Why customers might not trust Paym…yet
Customer experience experts welcome easy mobile payments but say banks’ attitude to security may be exposed…
E.ON leading the way in youth recruitment programmes and customer service
E.ON has announced it is to pilot a Customer Service Apprenticeship scheme, helping to support the…
Company Culture is Holding Back the Connected Business, not Technology
Enghouse Interactive survey reveals culture and structure is inhibiting the growth of connected businesses, despite most…
What Do Customers Actually Want From Contact Centres?
What Do Customers Actually Want From Contact Centres? The world is changing, people seem busier than…
Energy firms fizzle rather than burn bright when it comes to customer service
New research finds ‘mediocre’ utilities industry not doing enough to offset rising prices against consumer expectation…
Scottish Friendly Assurance launch web self-service with Synthetix
Scottish Friendly, one of the largest mutual societies in the UK and winner of the Financial…