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Tag: CCMA
Sabio extend support for European Contact Centre Awards
Sabio partners with CCMA to extend support for the European Contact Centre and Customer Service Awards…
CCMA Conference – Working outside the Bubble
Working within a contact centre tends to be working inside of a bubble; Contact centre Management…
CCMA – Automation & Self-Service in your Contact Centre
CCMA Training Course – Making Automation and Self-Service Work for your Contact Centre Automation is getting…
The UK National Contact Centre Conference
The UK National Contact Centre Conference 2015 will be taking place at the British Library in…
Contact Centre Management Training Events
Contact Centre Management Training Events ‘Contact Centre Operational Coaching Skills and Techniques’ The most important conversation…
Customer satisfaction – Contact Centre Industry Responds
Customer satisfaction – As satisfaction with Customer Service across the UK continues to fall, industry experts…
CCMA – Contact Centre Survey 2015
The CCMA are inviting organisations with 10 or more UK agent positions to take part in…
Neopost Contact Centre Excellence Recognised Again
Following its success at the 2015 UK National Contact Centre Awards, where it won the Silver…
CCMA Award Winners – Joanne Silner Contact Centre Manager of the Year 2015
In our continuing series of interviews with the CCMA’s UK Contact Centre National Awards 2015 winners…
CCMA Award Winner: Ann McCormack of Sky UK
Visitors and subscribers to contact-centres.com will realise that we are great supporters of the CCMA (Call…
CCMA – UK National Contact Centre Awards and the winners are…
CCMA – The UK National Contact Centre Awards are the longest established Contact Centre Awards in…
Webhelp UK Scoops Silver ‘Customer Experience Champion’ at CCMA Awards
Leading customer experience provider, Webhelp UK, took the silver award for ‘Customer Experience Champion’ at last…
CCMA Training Courses – ‘An Introduction to Contact Centre Management’
CCMA Training Courses – ‘An Introduction to Contact Centre Management’ ; This course is suitable for…
NRG & CCMA Learning & Development Forum
NRG together with the Call Centre Management Association, CCMA has announced that registration for the Learning…
Echo Managed Services Shortlisted for Contact Centre Award
Echo Managed Services have been shortlisted for three prestigious contact centre industry awards Echo selected for…
Capita Survey Confirms Gamification holds the key to operational benefits
Capita Survey Confirms Gamification holds the key to operational benefits but less than half of organisations…
CCMA Announce Series of Training Courses
The CCMA, Call Centre Management Association, have announced a series of one day training courses, Operational…
CCMA – National Contact Centre Awards
There are only 24 hours left to nominate your role models for the UK National Contact…