Findel transforms customer experience with IPI’s Contact Centre as a Service solution IPI has announced that…
Tag: Case Studies
How Virgin Red Rebranded and Relaunched Its Help Centre
Rewards Redefined: Route 101 Spotlights How Virgin Red Rebranded and Relaunched Its Help Centre in Latest…
Case Study: ENGIE Completes Digital Transformation
ENGIE Completes its Digital Transformation towards the cloud – ENGIE now benefits from a seamless CX…
Britannic Streamline Breast Cancer Now’s Telephony
Britannic Streamline Breast Cancer Now’s Telephony – Ensuring Customers Always Get Through First Time to their…
Welsh Water Turns on Tap to Enhanced Customer Experiences
Welsh Water Turns on the Tap to Enhanced Customer Experiences through its contact centre with 8×8…
Ocado Retail selects Centrical to Enhance Contact Centre
Centrical, an industry leader in workforce engagement management solutions, is pleased to announce that Ocado, the…
The Dispute Service selects the Vonage Contact Centre
The Dispute Service selects the Vonage Contact Centre to strengthen landlord-tenant relationships Vonage, a global leader…
Wave Introduce Omnichannel Contact Centre Solution
How Conn3ct Helped New Water Company Wave Introduce an Omnichannel Contact Centre Solution For new water…
Hertsmere BC Makes Life Easier Using Netcall Liberty Create
Hertsmere Borough Council makes life easier (and faster) for internal teams to support citizens using Netcall’s…
AXA Insurance Revolutionises Digital Customer Service
AXA Insurance Revolutionises Digital Customer Service with RingCentral Engage Digital A single dashboard, managing a 50%…
Hillarys Transforms Contact Centre Operations with IPI
Hillarys transforms contact centre operations with IPI Contact centre enhancements save £500K in first year, reduce…
Western Union Customer Journey Transformation
Western Union’s Customer Journey Digital Transformation Fueled by NICE – Innovative NICE Nexidia Customer Journey Optimisation…
Indie Campers Drives Improved CX with Talkdesk
Indie Campers Drives Improved Customer Experience with Talkdesk and Salesforce Indie Campers, one of Europe’s largest…
Newstel Selects Puzzel for Global Contact Centre
Newstel GmbH selects Puzzel for global contact centre – New solution to support 45 staff in…
Supermarket Uses Cloud Contact Centre Tech to Say Hello
Voice Technology: How One of the UK’s Top Four Supermarket Chains Uses Cloud Contact Centre Technology…
Let’s Get Healthy Empowers Co-op Contact Centre
Let’s Get Healthy empowers Co-op Customer Contact Centre colleagues to support vulnerable customers Corporate health and…
WFM Supports Engagement at OTTO Contact Centres
Workforce Management (WFM) technology from Teleopti supports employee engagement at online retailer OTTO Contact Centres Teleopti…
IC24 Selects NICE to Lower Contact Centre Costs
Integrated Care 24 Selects NICE to Ensure Unparalleled Quality of Care and Audit Accuracy NICE and…