Black Friday

Is your contact centre ready for Black Friday? With great bargains comes the potential for a tremendous amount of chaos! …

Discerning shopping tastes of younger generation around Black Friday revealed in new research from Aspect Software 69% of younger shoppers…

80% of UK shoppers will avoid high street stores on Black Friday, Genesys Research finds New data shows consumers prefer…

Customer Service Tweets increase by nearly 50% on Black Friday for UKs top Brands Zendesk tracks the UK Black Friday…

Are You REALLY Black Friday-Ready? Back Friday is here: it’s happening this very Friday. As with every sales opportunity, competition…

- Industry News 14 November 2017

Leading global customer experience expert, Webhelp, which provides customer contact solutions for one of the UK’s largest online retailers, says…

Help your contact centre avoid the Black Friday blues – Andrew Small, Vice President, Contact Centre Portfolio, BT Bargain hunters…

4 tips to ensure a seamless customer experience on Black Friday – Trevor Flack, Contact Centre Manager at Spark Response…

With Black Friday over the time for learning begins – Andrew Small, Vice President of Portfolio, BT Global Services. Black…

Black Friday shopping across the UK reached record levels this year. But, if you’re wondering why you didn’t see scenes…

Black Friday could make or break the contact centre – Aspect Software offers practical tips for retailers during busiest day…

In 2014, UK Black Friday sales generated five times more revenue than an average shopping day. However the surge in…

Is your Contact Centre Prepared for Black Friday? Ah, Black Friday. No doubt you recall the frankly end-of-days imagery of…