The open office has been with us practically since the dawn of organised work. The open…
Tag: Articles
VoiceSage Contact Centres and SMS Conversations: The Next Big Thing?
VoiceSage ‘s Paul Sweeney discusses Contact Centres and SMS Conversations and suggest that this is the…
Sabio: How to get Proactive Contact Right
Sabio ‘s Matt Dyer, Head of Multi-Channel Solutions, discusses that before pursuing a proactive contact strategy,…
Enghouse Interactive – Getting on the Front Foot with Proactive Customer Service
Enghouse Interactive – Spring is just around the corner and for many people that’s a chance…
Jabra: Confetti Days Kill Productivity
Today, I had a confetti day: this means that I had to spend the night in…
Webhelp UK The challenge ahead for energy brands
Webhelp UK – The dominance of the Big Six has been challenged, but if the young…
Transversal: Leveraging knowledge to achieve results
Transversal: Self-service technology – whether in store or online – is a value-add today’s connected customer…
Contact Centres put improving sales at bottom of the list
When it comes to what contact centre professionals want their technology investments to deliver for them,…
Aspect Software poses the question Is a cloud contact centre right for your business?
Aspect: Is a cloud contact centre right for your business? You are thinking that it is…
Cognia PCI: Breach, Brand and 5 things we know about PCI for 2015
Matt Hooper, General Manager at Cognia PCI, discusses 5 things that we know about PCI in…
Ormuco asks ‘Do We Have Our Heads in the Cloud?’
Bibi Bajwa, Chief Operating Officer – EMEA at Ormuco, asks ‘Do We Have Our Heads in the…
Synthetix discusses Gamification – Get your contact centre game on!
Customer relationship management is important for any contact centre to deliver the best customer experience possible.…
Proactive customer care is key in energy sector, says Aspect
Price drops on energy put emphasis on customer service for Big Six says Aspect. Smaller energy…
Customer Service Technology shunned by Contact Centres
Voice biometrics, gamification and video technology have been hot topics in the contact centre industry in…
Put Your Contact Centre on a Post-Christmas Diet says Enghouse Interactive
Christmas brings consequences. All that excess and over-indulgence has to be paid for – and for…
Poor customer service is costing companies over £7.7 billion
Businesses need to reduce customer effort to minimise complaints – Customer engagement expert says analytics is…
Webhelp UK discusses How respect for customer information will win confidence and secure sales
The outbound telemarketing industry is in the throes of change. With the emergence of regulation and…
Syntec: Managing multi-channel communication in contact centres
The way customers interact with business is changing. The phone is being replaced as the first…
Jabra: Why You Must Take a Chance on Unified Communications
Jabra Unified Communications – Why You Must Trust Your Gut and Take a Chance on Unified…