CrowdControlHQ ‘s Michelle Leavesley looks at Mastering management issues around social media in contact centres. Mastering…
Tag: Articles
Webhelp UK asks Does Workplace design impact employee motivation?
Does workplace design positively impact on employee motivation and performance asks Andy Doig, Chief Operating Officer…
Are Mobile Payments more disruptive than providers imagine?
Sabio Matt Dyer looks at mobile payments initiatives such as Pingit and discusses how they could…
Cognia – How can you cope with new PCI DSS 30 requirements?
Curtis Nash, CEO of Cognia, a provider of cloud-based PCI compliance payment processing solutions, looks at…
Best Practice for IVR in the Contact Centre
If done correctly, technology can greatly benefit contact centre service providers, their clients and their customers.…
Survey Confirms Contact Centre Professionals want better performance
Contact centre professionals believe better performance measurement is required, Capita survey finds 100 per cent of…
Jabra Suggests that you make your Office Open for Success
The open office has been with us practically since the dawn of organised work. The open…
VoiceSage Contact Centres and SMS Conversations: The Next Big Thing?
VoiceSage ‘s Paul Sweeney discusses Contact Centres and SMS Conversations and suggest that this is the…
Sabio: How to get Proactive Contact Right
Sabio ‘s Matt Dyer, Head of Multi-Channel Solutions, discusses that before pursuing a proactive contact strategy,…
Enghouse Interactive – Getting on the Front Foot with Proactive Customer Service
Enghouse Interactive – Spring is just around the corner and for many people that’s a chance…
Jabra: Confetti Days Kill Productivity
Today, I had a confetti day: this means that I had to spend the night in…
Webhelp UK The challenge ahead for energy brands
Webhelp UK – The dominance of the Big Six has been challenged, but if the young…
Transversal: Leveraging knowledge to achieve results
Transversal: Self-service technology – whether in store or online – is a value-add today’s connected customer…
Contact Centres put improving sales at bottom of the list
When it comes to what contact centre professionals want their technology investments to deliver for them,…
Aspect Software poses the question Is a cloud contact centre right for your business?
Aspect: Is a cloud contact centre right for your business? You are thinking that it is…
Cognia PCI: Breach, Brand and 5 things we know about PCI for 2015
Matt Hooper, General Manager at Cognia PCI, discusses 5 things that we know about PCI in…
Ormuco asks ‘Do We Have Our Heads in the Cloud?’
Bibi Bajwa, Chief Operating Officer – EMEA at Ormuco, asks ‘Do We Have Our Heads in the…
Synthetix discusses Gamification – Get your contact centre game on!
Customer relationship management is important for any contact centre to deliver the best customer experience possible.…
Proactive customer care is key in energy sector, says Aspect
Price drops on energy put emphasis on customer service for Big Six says Aspect. Smaller energy…