Study Reveals Contact Centres Unprepared for GDPR
Aeriandi study reveals contact centres woefully unprepared for General Data Protection Regulation (GDPR) Less than one fifth feel prepared, 60%…
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Aeriandi Add Pindrop Fraud Protection to Cloud-Hosted Platform
Aeriandi adds Pindrop Fraud Protection to its cloud-hosted secure voice platform – Aeriandi is the first to offer Pindrop technology…
How Contact Centres Can Stop Payment Discrimination
How contact centres can stop payment discrimination – Matt Bryars, CEO and Co-Founder at Aeriandi Payment Card Industry Data Security…
Aeriandi Add Recognition to Suite of PCI Voice Services
Aeriandi Adds Automatic Speech Recognition to its Suite of PCI Compliant Voice Services Award-winning secure voice solutions provider, Aeriandi, has today…
How Smart Meters will Impact the Contact Centre
In today’s society, data protection is increasingly a concern for many consumers. Data breaches appear in the news all too…
Aeriandi Expands Voice Services with NICE Nexidia Analytics
Aeriandi expands secure voice services to offer NICE Nexidia Analytics Complementary suite of analytics tools enhances Aeriandi’s secure voice platform…
The State of Customer Experience 2017 – Download
The State of Customer Experience 2017 – Digital interaction will overtake voice by 2020, but is the contact centre industry…
Need Help Complying with PCI DSS? The Cloud Has The Answer
Need help complying with PCI DSS? The cloud could have the answer. By Tom Harwood, co-founder and CPO of Aeriandi…
Contact Centre Fraud – The Case for Voice Biometrics
Tom Harwood, Co-Founder and Chief Product Officer at Aeriandi discusses the issue of telephone fraud in contact centres and how…
Aeriandi Expand Recording Products With Proxy Networks
Aeriandi Expands Scope of Secure Recording Products Through New Partnership with Proxy Networks Partnership will see screen capture technology from…
Aeriandi Whitepaper – Do You Know Where Your Data is?
Aeriandi Whitepaper – Archive Call Recording – Do you know where your data is and what is contains? The ability…
Do You Know Where Your Legacy Call Recording Data Is?
Do You Know Where Your Archive Call Recording Data Is? Organisations that fail to take data seriously are not only…
Mitigating security risk by sensitive call recordings
Protecting your legacy – mitigating the security risk posed to businesses by sensitive customer call recordings Many industries today are…
Dispelling the Myths of PCI DSS – Matthew Bryars CEO Aeriandi
Dispelling the Myths of PCI DSS – Matthew Bryars, CEO of Aeriandi Almost a decade on from its original launch…
Aeriandi and Sage Pay Extend Relationship With PCI-DSS Agreement
Aeriandi and Sage Pay Extend Relationship With New PCI-DSS Partner Agreement Partnership will see the two companies sharing specialist skills…
Aeriandi Appointments as Part of Strategic Board Restructuring
Aeriandi Appoints New Chairman And Chief Operating Officer as Part of Strategic Board Restructuring Appointments will further strengthen Aeriandi’s leadership…
Aeriandi and Vocalcom Partner to Provide Contact Centre Solutions
Aeriandi and Vocalcom announce partnership to provide hosted PCI compliant cloud based contact centre solutions Vocalcom has announced its intention…
Dispelling the Myths of PCI DSS
Dispelling the Myths of PCI DSS Almost a decade on from its original launch in 2006, the Payment Card Industry…
Aeriandi Awarded ISO 20000 Certification
Aeriandi Awarded ISO 20000 Certification for Excellence in IT Service Management – International business standard recognises organisations with proven ability…