IPI signs new partnership with QPC – The new agreement will expand reach of IPI’s Cloud PCI Suite to international clients
IPI, the Contact Centre specialist and solutions provider, today announced that it has signed QPC, a provider of innovative services and solutions for Contact Centres, as a partner. QPC’s international client base now has access to Pauseable and Pay by Link – modules in IPI’s Cloud PCI Suite that enable organisations to automatically pause and resume call and screen recordings to satisfy stringent compliance requirements.
QPC has offices across the UK, USA, Australia, UAE, India and Sweden and offers its clients both consultancy services and Contact Centre solutions, including its own specialist Workforce Management and Analytics data adapter – Tracxion. IPI’s Pauseable is the first compliance product to be offered to QPC’s clients within its extensive portfolio of solutions.
Jon Holyhead, Managing Director at QPC, said,
“Pauseable and Pay by Link offer our clients something unique – the ability to automatically remove sensitive card data from the call and screen recording estates, protecting customers and agents whilst crucially satisfying regulatory requirements,”
“In IPI we have found a likeminded organisation that is committed to delivering excellence to its clients. We are delighted to join IPI’s partnership network and we look forward to growing our relationship over the coming years.”
IPI’s Pauseable and Pay by Link automatically pause call and screen recordings when sensitive data is being collected, resuming recording when complete. They require no agent intervention and can be integrated with Avaya, Genesys, Nice CXone and Verint for seamless adoption.
Finn Rafter-Phillips, Global Channel Manager, IPI, said,
“We are thrilled to welcome QPC as a partner and expand IPI’s reach further when it comes to empowering clients across the globe,”
“Pauseable, a key component in our comprehensive Cloud PCI Suite, addresses critical concerns around compliance, and through its extensive automated functionality, provides organisations all important peace of mind. We look forward to working closely with QPC and helping its clients meet their regulatory obligations.”
QPC is a leading provider of advanced contact centre solutions, helping organisations optimise customer interactions, enhance operational efficiency, and drive measurable business outcomes. With over 30 years of industry expertise, QPC specialise in workforce optimisation, real-time analytics, and cloud-based solutions tailored to meet the evolving needs of modern customer service environments.
At QPC, we partner with global brands to deliver innovative technologies that improve customer experience, agent performance, and business intelligence. Our commitment to excellence, innovation, and customer-centric solutions has positioned us as a trusted partner in the industry.
Whether through cutting-edge AI-driven analytics, seamless cloud migrations, or bespoke consultancy services, QPC empowers organisations to transform their contact centres into strategic assets that drive growth and success.
For additional information on QPC visit their Website
IPI enables brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.
Its team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.
Founded in 2001, with its headquarters in Reading and offices in London, Manchester and the Philippines, IPI’s clients include some of the biggest brands in the finance, insurance, retail, travel and leisure, utilities, higher education, and public sectors
For additional information on IPI view their Company Profile
