Latest News & Information from the UK Contact Centre Industry

WorkL Reveals Key Barriers to Workplace Happiness

As the world celebrates International Day of Happiness (20th March 2025), WorkL reveals that the commute, career development…

Customer Experience in the Contact Centre Needs a Reality Check

Why Customer Experience in the Contact Centre Needs a Reality Check in 2025 Stuart Dorman, Chief Innovation Officer…

UK National Contact Centre Awards 2025 Close in just one month

The nominations for the UK National Contact Centre Awards 2025 close in just one month at midnight on…

AI Reality Check: Businesses Struggling To Navigate The Hype

Despite the buzz surrounding artificial intelligence in customer experience (CX), most organisations are still finding their feet and…

NHS Shared Business Services celebrates contact centre success

NHS Shared Business Services celebrates contact centre success – Helping the NHS pay its bills can be a…

Why Is Your Cloud Contact Centre Transformation Failing to Deliver?

Why Is Your Cloud Contact Centre Transformation Failing to Deliver? James Hughes, Group Head of Solutions at Sabio…

Contact Centre Technology Report 2025

The Contact Centre Technology Report is your essential guide to the evolving world of contact centre technology. This…

Contact Centre Outsourcer Uniquely announces over £20m Investment & 300 Jobs

300 new contact centre jobs are set to be created by Irish-owned company Uniquely in Birmingham, Manchester and…

CallCabinet Partners with 8×8 to Deliver Integrated Compliance Recording

CallCabinet Partners with 8×8 to Deliver Integrated Compliance Recording Across the Entire 8×8 Platform for CX for contact…

Contact Centre Outsourcer Uniquely announces over £20m Investment & 300 Jobs

300 new contact centre jobs are set to be created by Irish-owned company Uniquely in Birmingham, Manchester and…

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