Calabrio Highly Commended at The CX Awards 2025
Calabrio Highly Commended at The CX Awards 2025 for its Workforce Engagement Management Platform The company has been…
How AI Can Sustain Productivity During the Peak Holiday Season
Bridging the Summer Gap: How AI Can Sustain Productivity in the contact centre during the Peak Holiday Season …
Calabrio – The State of the Contact Centre
Contact Centre Article: Bad Habits That Kill Your WFM Strategy
Bad Habits That Kill Your WFM Strategy – Jim Fleming, WFM Solutions Consultant at Sabio Group discusses. Workforce…
How AI Can Sustain Productivity During the Peak Holiday Season
Bridging the Summer Gap: How AI Can Sustain Productivity in the contact centre during the Peak Holiday Season …
Jabra – ClearSpeech
MSC Cruises Optimises Global Workforce Management
MSC Cruises optimises global workforce management for its contact centre operations with Peopleware MSC Cruises, the world’s third…
Resorting to Digital – Cloud Technology for Hospitality
Living costs and living standards in South East Asia have risen. For the hospitality industry, staffing costs have…
Bridging the Contact Centre Gap: Omnichannel, AI & the future of CX
Bridging the contact centre gap: Omnichannel, AI and the future of CX – Magnus Geverts, VP of Product…
2025 CX Study: Meeting Rising Customer Expectations
2025 CX Study: Meeting Rising Customer Expectations – New contact centre report from Five9 Customer expectations have never…
Sigma Connected hat trick as Sunday Times top employer
Business outsourcing and contact centre outsourcer Sigma Connected has been named one of the UK’s leading employers for…
IPI Partners with C1 to extend IPI’s Flagship Compliance Solution
IPI partners with C1 to extend IPI’s flagship compliance solution in North America C1 to make IPI’s “automated…
Suffolk Fire & Rescue Service Control Centre Goes Live
Suffolk’s once-in-a-generation, state-of-the-art fire control room / contact centre goes live. A new era in emergency response has…
UK Consumers Are Biggest AI Sceptics across EMEA
UK Consumers Are Biggest AI Sceptics across EMEA – ServiceNow research shows how the UK is one of…