WorkL Reveals Key Barriers to Workplace Happiness
As the world celebrates International Day of Happiness (20th March 2025), WorkL reveals that the commute, career development…
As the world celebrates International Day of Happiness (20th March 2025), WorkL reveals that the commute, career development…
Why Customer Experience in the Contact Centre Needs a Reality Check in 2025 Stuart Dorman, Chief Innovation Officer…
The nominations for the UK National Contact Centre Awards 2025 close in just one month at midnight on…
Despite the buzz surrounding artificial intelligence in customer experience (CX), most organisations are still finding their feet and…
NHS Shared Business Services celebrates contact centre success – Helping the NHS pay its bills can be a…
Why Is Your Cloud Contact Centre Transformation Failing to Deliver? James Hughes, Group Head of Solutions at Sabio…
According to Frost & Sullivan, the number one CX priority uncovered for 2025 is Ensuring customer trust. And…
The Contact Centre Technology Report is your essential guide to the evolving world of contact centre technology. This…
300 new contact centre jobs are set to be created by Irish-owned company Uniquely in Birmingham, Manchester and…
CallCabinet Partners with 8×8 to Deliver Integrated Compliance Recording Across the Entire 8×8 Platform for CX for contact…
300 new contact centre jobs are set to be created by Irish-owned company Uniquely in Birmingham, Manchester and…
Top Industries Revealed – Who Leads in Customer Service Excellence within the contact centre? • UK consumers have…