Content Guru scores 100% ‘Willingness to Recommend' by Gartner

Content Guru scores 100% ‘Willingness to Recommend’ rating in the 2025 Gartner^® CCaaS Voice of the Customer Report

Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact center solutions, has received the highest overall ‘Willingness to Recommend’ rating, with 100% of customers that left a review saying they would recommend its storm^® CX platform, in the 2025 Gartner^® CCaaS Voice of the Customer Report.

The Gartner® Peer Insights™ reviews platform published 2,270 ratings in the 18-month period ending January 2025 and the data shared formed the subsequent Voice of the Customer Report. In addition to highest customer recommendations, Content Guru received the highest rating for product capabilities and sales experience.

Content Guru believes the reviews also demonstrate its strength in delivering large, complex deployments across a diverse range of sectors including public sector, financial services, and utilities.

Martin Taylor, Co-Founder and Deputy CEO at Content Guru,explained,

“We feel the latest Voice of the Customer Report acknowledges our capabilities on customer satisfaction and delivering industry-trusted service,”

“As we continue to innovate and help our customers make demonstrable improvements to their CX, we are proud to receive universally positive feedback. Our approach of working alongside customers from the very start of their projects and supporting them every step of the way ensures they get the most out of storm and can take their CX to the next level.”

Available in over 150 countries, storm® is the only cloud platform trusted to run national blue-light emergency services and its CX solutions have delivered the highest customer satisfaction scores in multiple industries for many of the globe’s largest organisations. Its brain® AI services provide leading automated and human-assist capabilities to bolster contact centre performance.