Cirrus, a leading contact centre solutions supplier, has joined forces with DuoCall MSP, a renowned managed service provider for small to medium-sized businesses in the contact centre market. The partnership will significantly enhance DuoCall MSP’s customer communications offering and promises to deliver exceptional capabilities to meet the increasing demands in the contact centre space.
This collaboration will provide DuoCall MSP clients with access to Cirrus’s powerful all-in-one AI-enabled contact centre solution. This includes Cirrus Copilot, Cirrus’s new AI assistant, who offers guidance and advice on every interaction. DuoCall MSP will also benefit from fully integrated omni-channel capabilities, purpose-built contact centre CRM, workforce optimisation, and intelligent quality management.
Andrew Ringsell, Director of Managed Services at DuoCall MSP, commented,
“We saw Cirrus several years ago at the Cloud Contact Centre Expo at ExCel and were very impressed by their capabilities. DuoCall MSP is quite mature in the contact centre market in the 0-250 users space, but we have never stepped into what we would classify as the enterprise market.
Our customers demanded more from our solutions, and Cirrus exceeded that brief. In addition, as we have successfully applied to the Crown Commercial Service (CCS) Network Services 3 Framework, Cirrus provides a scalable solution we can implement over time as our client’s needs advance.”
The partnership is pivotal to DuoCall MSP’s expanding reach and capacity to serve a broader customer base. With Cirrus’s solutions, DuoCall MSP is well-positioned to manage all current and future market demands with cutting-edge technology.
Daniel Lloyd, Cirrus Channel Director, shared,
“This collaboration signifies a mutual dedication to empowering businesses with the best cloud contact centre solutions. Combining DuoCall MSP’s market presence with our advanced AI and cloud capabilities will improve contact centre performance.”
Cirrus and DuoCall MSP are excited to change the way contact centres work. By combining the best AI and cloud technologies, they aim to make customer service better and more efficient than ever before. This partnership is more than just working together; it’s about creating an industry standard in contact centre excellence and creating a better future for customer interactions and business success.
Cirrus redefines customer engagement with its AI-enabled Contact Centre as a Service (CCaaS) solution purpose-built to deliver effortless customer journeys, empower agents and drive productivity through automation.
Our unified platform provides the complete suite of integrated communication channels – voice, email, messaging, and social media – as well as a, robust CRM, Workforce optimisation, and reporting capabilities in a single, easy-to-use interface. At the core is our generative AI-powered engine, Cirrus Copilot. It leverages your data to enable intelligent and context-aware customer conversations, leading to personalised and meaningful experiences. Modular and integration-friendly, Cirrus offers scalability and reliability. Our CX consultancy adds value, backed by industry recognition and Royal Warrant status.
We empower agents to excel, building loyalty across diverse industries for organisations like The Greater London Authority, Theo Paphitis Retail Group, and Premium Credit.
For additional information on Cirrus view their Company Profile
DuoCall MSP is a specialist, managed service provider that combines reliable and cutting-edge Voice, Connectivity, IT and Mobile solutions with the very best service and support in the industry. With their consultative approach to delivering tailored solutions, DuoCall MSP empowers organisations to achieve more via the implementation of new and innovative technologies.
They recognise that their customers are the heart of their business, which is exactly why they prioritise the outstanding customer service they’re renowned for. And it’s why, at the same time, they’re constantly improving their processes, solutions, and operations to meet and exceed industry standards. DuoCall MSP’s accreditations, including ISO 27001 and Cyber Essentials Plus, are a testament to their team’s hard work and dedication to delivering industry-leading managed services and support.
To support their growing customer base, the team at DuoCall MSP regularly assess the IT and communications market to ensure that they are working with the best suppliers in their own unique field. This not only ensures that their customers receive the most effective and innovative solutions available to them, it enables them to access industry leading knowledge and support whenever it is required.
For additional information on DuoCall MSP visit their Website
